[SOLVED] KB3071756 Won't Install - It just hangs

cryolyte · Sep 27, 2015

I had the problem last month, and let it sit. This month, I installed all of the updates EXCEPT this one, then went back to install it individually. It's been on "Installing Update 1 of 1", with the green bar full, for over an hour. Clicking stop installation does nothing, after waiting over an hour again (I am patient), so I have to hard reboot the machine. I have had no issues with 300 other Windows systems....

Here is the output from SFCFix:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-27 13:33:47.225
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-27 13:39:30.404
----------------------EOF-----------------------

I looked at the CBS.log file (this is before running SFCFix, while the install is in progress) and it just keeps growing and growing. Right now it's sitting at 649MB. I copied it off of the computer but was of course unable to open with notepad or Notepad++. I used Get-content to import the data into Powershell, and here are the last 50 lines:

2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_fr-fr_fef6d626c44f8a4d, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_he-il_648214257b6eabf8 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_he-il_43167dc8aabe8b3b, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_hu-hu_67d2eccb795f7a26 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_hu-hu_4667566ea8af5969, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_it-it_0a8a62ca6c319088 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_it-it_e91ecc6d9b816fcb, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_ja-jp_acafe1d75f4ca263 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_ja-jp_8b444b7a8e9c81a6, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_ko-kr_5019be8c51bd6979 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_ko-kr_2eae282f810d48bc, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_nb-no_38ac3fc129e29535 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_nb-no_1740a96459327478, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_nl-nl_36eb8aff2b0e9f0a (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_nl-nl_157ff4a25a5e7e4d, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_pl-pl_7d27e58110310cbe (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_pl-pl_5bbc4f243f80ec01, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_pt-br_7f7bd0250ebaa0a2 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_pt-br_5e1039c83e0a7fe5, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_pt-pt_805d9f910e2a107e (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_pt-pt_5ef209343d79efc1, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_ru-ru_c700b154f30b9eaa (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_ru-ru_a5951af8225b7ded, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_sv-se_62fb9bc9ea34a905 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_sv-se_4190056d19848848, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_tr-tr_0c08e610d8f0aaf6 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_tr-tr_ea9d4fb408408a39, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_zh-cn_dd66040e89287d15 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_zh-cn_bbfa6db1b8785c58, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_zh-tw_e162416486995985 (6.1.7601.23142), elevation:2, lower version revision holder: 0.0.0.0
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.23142_zh-tw_bff6ab07b5e938c8, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_0.0.0.0_none_eb1c6ffbc097b0f2 (6.1.7601.23142), elevation:2, lower version revision holder: 6.1.7601.18951
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.23142_none_c9b0d99eefe79035, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_0.0.0.0_none_81b84b3f39c64ad9 (6.1.7601.23142), elevation:2, lower version revision holder: 6.1.7601.18951
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.23142_none_604cb4e269162a1c, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_0.0.0.0_none_900a574dfc4d4e9e (6.1.7601.23142), elevation:2, lower version revision holder: 6.1.7601.18939
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.23142_none_6e9ec0f12b9d2de1, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-rpc-http_31bf3856ad364e35_0.0.0.0_none_c3d2e29d877e25e4 (6.1.7601.23142), elevation:2, lower version revision holder: 6.1.7601.17514
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-rpc-http_31bf3856ad364e35_6.1.7601.23142_none_a2674c40b6ce0527, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-security-credssp_31bf3856ad364e35_0.0.0.0_none_e792271ce9ba4107 (6.1.7601.23142), elevation:2, lower version revision holder: 6.1.7601.18951
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.23142_none_c62690c0190a204a, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: Selfupdate, Component: x86_microsoft-windows-tracedatahelper_31bf3856ad364e35_0.0.0.0_none_203cc6101a5883f9 (6.1.7601.23142), elevation:2, lower version revision holder: 6.1.7601.18939
2015-09-27 13:19:05, Info CBS Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-tracedatahelper_31bf3856ad364e35_6.1.7601.23142_none_fed12fb349a8633c, elevate: 2, applicable(true/false): 0
2015-09-27 13:19:05, Info CBS Appl: SelfUpdate detect, component: amd64_microsoft-windows-advapi32_31bf3856ad364e35_6.1.7601.23142_none_41d54c7eb659455f, elevation: 2, applicable: 0
2015-09-27 13:19:05, Info CBS Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
2015-09-27 13:19:05, Info CBS Appl: Package: Package_119_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1, Update: Trigger_1, Applicable: NotApplicable, Disposition: Staged
2015-09-27 13:19:05, Info CBS Appl: DetectUpdate, Package: Package_119_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1, Local Parent: Trigger_1, Intended State: Staged
2015-09-27 13:19:05, Info CBS Appl: Evaluating applicability block(detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
2015-09-27 13:19:05, Info CBS Appl: Package: Package_119_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1, Update: 3080149-321_neutral_LDR, Applicable: NeedsParent, Disposition: Staged
2015-09-27 13:19:05, Info CBS Plan: Package: Package_119_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1, Update: 3080149-321_neutral_LDR, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Installed, selected: Default

BrianDrab · Oct 1, 2015

Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance please do the following.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

cryolyte · Oct 2, 2015

Came back clean according to the command prompt. Here's the cbs.txt:

Link to file: https://www.dropbox.com/s/03ykyewkuqozlsu/cbs.txt?dl=0

BrianDrab · Oct 2, 2015

Good. One more log check please.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

cryolyte · Oct 2, 2015

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-02 09:57

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1235
No errors detected
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

BrianDrab · Oct 2, 2015

Good. That gives me a known base to start with. Please do the following.

1. Perform a Clean Boot of your machine following the instructions at the link below.
https://support.microsoft.com/en-us/kb/929135

2. Download KB3071756 from the link below and save to your desktop.
https://www.microsoft.com/en-us/download/details.aspx?id=48444

3. Attempt the install from the downloaded file. If it fails please provide me the following two logs.
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Inf\setupapi.dev.log

Note: You will need to copy the CBS.log to your desktop. I would suggest copying both files to your desktop and then zipping them up and attaching. If the files are too large to attach to the forum, please upload to SendSpace and simply provide a link to them.

cryolyte · Oct 2, 2015

Appreciate the help on this BrianDrab. I will need to do this on Sunday night since this is a "server" and I'll have to schedule downtime (I know, not my fault).

BrianDrab · Oct 2, 2015

No problem.

cryolyte · Oct 4, 2015

It worked, if you'll indulge me - why? Go ahead and get technical... if you have time I'd appreciate it.

BrianDrab · Oct 4, 2015

Many 3rd part programs and/or security software interfere with updates especially when the updates include driver updates (which this one does). So doing a clean boot disables these potential conflicts and allows the update to install.

Glad it worked. Anything else I can assist you with?

cryolyte · Oct 4, 2015

No case closed, thanks!

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[SOLVED] KB3071756 Won't Install - It just hangs

cryolyte

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BrianDrab

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cryolyte

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BrianDrab

Emeritus

cryolyte

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BrianDrab

Emeritus

cryolyte

Member

BrianDrab

Emeritus

cryolyte

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BrianDrab

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cryolyte

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