KB3000850 failing to install on Windows 8.1

[Ben Tarbell]

Hi,

Re: KB3000850

I have tried for days to get this Windows Update to post so I can upgrade this laptop to Windows 10.
I have read many web sites and tried many things.
I have read several previous posts on Sysnative.com.

So far I have done
SFC /SCANNOW said it found issues it could not fix
Downloaded SFCFix.exe and ran it.
It produced the following report:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-27 11:42:54.864
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.








AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.


CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_6.3.9600.16384_none_8a82623a5d99fa56\Snipping Tool.lnk




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-03-27 12:17:38.644
----------------------EOF-----------------------

Looks like one got fixed.
But I do not know what to do about the others.
Thanks in advance for any help that is available.

 

[Aura]

Hi Ben :)

You don't need to fix any corrupt files in order to upgrade to Windows 10. The easiest way to upgrade would be to download the Media Creation Tool, and either use the "Upgrade now" option (1st one), or download an .iso (2nd option), save it on your system, mount it (right-click on it and select "Mount"), then launch the setup.exe inside to start the upgrade process.

Windows 10

 

[Ben Tarbell]

Thanks for your message and encouragement. However, I have tried every way suggested and Win 10 Upgrade will not post because every time there is an error because KB3000850 will not post.

The usual error I get is 80070002-20009.

Later got error 80246010

Ran SFC /SCANNOW

Fix version 3.0.0.0 by niemiro.
Start time: 2016-04-04 06:55:05.292
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.

CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_6.3.9600.16384_none_8a82623a5d99fa56\Snipping Tool.lnk


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Downloaded and Ran SFCFix,exe
Downloaded and Ran SFCFix.zip by putting it on top of SFCFix.exe

Result as follows:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-04 09:34:13.061
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Uziel1821\Desktop\SFCFix.zip [0]
Not using an additional text script file.








AutoAnalysis::
ERROR: File Placement Mode failed to identify destinations for all files and folders.
SFCFix.exe
AutoAnalysis:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-04 09:34:13.758
Script hash: qenZ8T21qkyNWGhCxa/zAhjygf/Sp39r7W1woWY3E8c=
----------------------EOF-----------------------

 

[Aura]

Alright, in that case let's run SFC to see what version of MSDTC.LOG Windows is expecting in your case.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.