Hi there
I am looking for assistance. I am trying to install KB3000850 on a Windows 8.1 Pro x64 machine however when it installs - and restarts - I get message saying "we couldn't complete the update - undoing changes - don't turn off your computer".
The computer then loops and loops and loops (restarting,...... undoing changes.....restarting etc). I have to boot into safe mode to get it to stop.
Attached are the CBS logs after a first attempt and 2nd attempt. Can anyone assist me?
I have installed lots of other updates via Windows update and they work fine but not this one.
Here are the steps I have tried.
1. sfc /scannow in safe mode then a reboot - update retried - same issue (loop, undoing changes). Sfc said it could not fix all errors.
2. I ran the windows update troubleshooter - which found three issues and fixed two.
3. I updated the windows 8.1 update agent to the latest one https://support.microsoft.com/en-us/kb/3075853
4. Tried sfc /scannow - same as step 1.
5. Manually downloaded update KB3000850 and installed it. It installs as normal and then on the restart it goes working on updates as normal and then it restarts and same issue - loop - undoing changes - loop.
I'm not an expert at reading CBS logs currently so hoping someone has an idea what's going on.
CBS Logs (13MB) here
https://dl.dropboxusercontent.com/u/50745801/CBS.zip
I am looking for assistance. I am trying to install KB3000850 on a Windows 8.1 Pro x64 machine however when it installs - and restarts - I get message saying "we couldn't complete the update - undoing changes - don't turn off your computer".
The computer then loops and loops and loops (restarting,...... undoing changes.....restarting etc). I have to boot into safe mode to get it to stop.
Attached are the CBS logs after a first attempt and 2nd attempt. Can anyone assist me?
I have installed lots of other updates via Windows update and they work fine but not this one.
Here are the steps I have tried.
1. sfc /scannow in safe mode then a reboot - update retried - same issue (loop, undoing changes). Sfc said it could not fix all errors.
2. I ran the windows update troubleshooter - which found three issues and fixed two.
3. I updated the windows 8.1 update agent to the latest one https://support.microsoft.com/en-us/kb/3075853
4. Tried sfc /scannow - same as step 1.
5. Manually downloaded update KB3000850 and installed it. It installs as normal and then on the restart it goes working on updates as normal and then it restarts and same issue - loop - undoing changes - loop.
I'm not an expert at reading CBS logs currently so hoping someone has an idea what's going on.
CBS Logs (13MB) here
https://dl.dropboxusercontent.com/u/50745801/CBS.zip