[SOLVED] KB3000850 cannot install, rollbacks every time

A

afrostewie

Member
Joined
Aug 11, 2015
Posts
6
Hi there,

I'm facing the same problem like many others: I can't install this (and several other) updates. It seems to start installing, then after a restart a rollback is initiated whit a statement: "Undoing changes... etc."

Could you help me please? Thanks in advance!
 
SFC Scan

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
  3. Tap or click Run as administrator.
  4. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
I don't see anything obvious. Try installing the update again and attach C:\Windows\Logs\CBS\CBS.log after the failure and rollback.
 
Code: 
base\appmodel\inboxappinstallerai\appxreg.cpp(87): Error HRESULT_FROM_WIN32(1058) originated in function Windows::WCP::AppXRegistration::BasicInstaller::Install expression: RDSAppXOnlineNotifyPackageChanges( APPCHANGETYPE_INBOX)

Have you disabled any Windows Services such as the App Readiness Service?
 
Open the Control Panel, then Administrative Tools, then Services.

In the list, look for the AppX Deployment Service and App Readiness.
To the right, it should show the startup type for each. If the startup type is Manual, then the services are not disabled.

I'd like to check if the services are failing to start.
Download and run MiniToolBox here: MiniToolBox Download
Check the box for last 10 eventvwr errors and click GO.

Copy and paste the results with your reply.
 
Hi,

the App Readiness was Disabled, but I was able to put it in Manual mode and then start it.
Funny thing is, that suddenly the mentioned update disappeared from the list, and offers only the Windows 10 update (upgrade). This won't be a problem, since my original intention was to install Windoes 10...

So what should I do...? Would it be a problem to installe Win10 in this state?

Btw, here is the MiniToolBox log:

MiniToolBox by Farbar Version: 25-07-2015 01
Ran by palfa_000 (administrator) on 16-08-2015 at 15:43:49
Running from "C:\Users\palfa_000\Downloads"
Microsoft Windows 8.1 Pro (X64)
Model: 20238 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************


========================= Event log errors: ===============================


Application errors:
==================
Error: (08/14/2015 06:35:14 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418225


Error: (08/13/2015 10:09:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.3.9600.16384, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc000000d
Fault offset: 0x00000000001021c0
Faulting process id: 0x64c
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
Faulting package full name: svchost.exe_DiagTrack4
Faulting package-relative application ID: svchost.exe_DiagTrack5


Error: (08/13/2015 09:51:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.3.9600.17415, time stamp: 0x5215dfe3
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc000000d
Fault offset: 0x00000000001021c0
Faulting process id: 0x604
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
Faulting package full name: svchost.exe_DiagTrack4
Faulting package-relative application ID: svchost.exe_DiagTrack5


Error: (08/13/2015 08:25:35 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.


Process ID: 1488


Start Time: 01d0d5e139b06def


Termination Time: 4294967295


Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe


Report Id: af514f6b-41e8-11e5-82d4-201a062496be


Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe


Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1


Error: (08/12/2015 11:55:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: setup.exe_Google Chrome Installer, version: 44.0.2403.125, time stamp: 0x55b31293
Faulting module name: wls0wndh.dll, version: 6.3.9600.17415, time stamp: 0x5450549b
Exception code: 0xc0000005
Fault offset: 0x0000000000001d68
Faulting process id: 0x1640
Faulting application start time: 0xsetup.exe_Google Chrome Installer0
Faulting application path: setup.exe_Google Chrome Installer1
Faulting module path: setup.exe_Google Chrome Installer2
Report Id: setup.exe_Google Chrome Installer3
Faulting package full name: setup.exe_Google Chrome Installer4
Faulting package-relative application ID: setup.exe_Google Chrome Installer5


Error: (08/12/2015 09:24:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.3.9600.16384, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc000000d
Fault offset: 0x00000000001021c0
Faulting process id: 0x624
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
Faulting package full name: svchost.exe_DiagTrack4
Faulting package-relative application ID: svchost.exe_DiagTrack5


Error: (08/12/2015 09:05:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.3.9600.17415, time stamp: 0x5215dfe3
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc000000d
Fault offset: 0x00000000001021c0
Faulting process id: 0x620
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
Faulting package full name: svchost.exe_DiagTrack4
Faulting package-relative application ID: svchost.exe_DiagTrack5


Error: (08/12/2015 08:38:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc000000d
Fault offset: 0x00000000001021c0
Faulting process id: 0x5fc
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
Faulting package full name: svchost.exe_DiagTrack4
Faulting package-relative application ID: svchost.exe_DiagTrack5


Error: (08/12/2015 06:18:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc000000d
Fault offset: 0x00000000001021c0
Faulting process id: 0x64c
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
Faulting package full name: svchost.exe_DiagTrack4
Faulting package-relative application ID: svchost.exe_DiagTrack5


Error: (08/12/2015 06:21:37 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418225




System errors:
=============
Error: (08/16/2015 03:39:56 PM) (Source: DCOM) (User: G510-LAPTOP)
Description: application-specificLocalActivation{0C0A3666-30C9-11D0-8F20-00805F2CD064}{9209B1A6-964A-11D0-9372-00A0C9034910}g510-laptoppalfa_000S-1-5-21-316288713-3877498576-3904707583-1002LocalHost (Using LRPC)microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweS-1-15-2-2551677095-2355568638-4209445997-2436930744-3692183382-387691378-1866284433


Error: (08/16/2015 03:35:54 PM) (Source: DCOM) (User: G510-LAPTOP)
Description: application-specificLocalActivation{0C0A3666-30C9-11D0-8F20-00805F2CD064}{9209B1A6-964A-11D0-9372-00A0C9034910}g510-laptoppalfa_000S-1-5-21-316288713-3877498576-3904707583-1002LocalHost (Using LRPC)microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweS-1-15-2-2551677095-2355568638-4209445997-2436930744-3692183382-387691378-1866284433


Error: (08/14/2015 07:46:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800f0922: Update for Windows 8.1 for x64-based Systems (KB3000850).


Error: (08/14/2015 07:36:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}


Error: (08/14/2015 07:34:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}


Error: (08/14/2015 07:23:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}


Error: (08/14/2015 07:21:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}


Error: (08/14/2015 07:10:36 PM) (Source: DCOM) (User: G510-LAPTOP)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}


Error: (08/14/2015 06:59:51 PM) (Source: DCOM) (User: G510-LAPTOP)
Description: application-specificLocalActivation{0C0A3666-30C9-11D0-8F20-00805F2CD064}{9209B1A6-964A-11D0-9372-00A0C9034910}g510-laptoppalfa_000S-1-5-21-316288713-3877498576-3904707583-1002LocalHost (Using LRPC)microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweS-1-15-2-2551677095-2355568638-4209445997-2436930744-3692183382-387691378-1866284433


Error: (08/14/2015 06:59:03 PM) (Source: DCOM) (User: G510-LAPTOP)
Description: application-specificLocalActivation{0C0A3666-30C9-11D0-8F20-00805F2CD064}{9209B1A6-964A-11D0-9372-00A0C9034910}g510-laptoppalfa_000S-1-5-21-316288713-3877498576-3904707583-1002LocalHost (Using LRPC)microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweS-1-15-2-2551677095-2355568638-4209445997-2436930744-3692183382-387691378-1866284433




Microsoft Office Sessions:
=========================


**** End of log ****
 
Hi,

I'm back :)
After a short pause, a finally got the chance to upgrade to Win10, and it was successfull! So although the core reason of the Update error is still a mistery to me (was it the disabled service?!), but my problem has been solved.
Thank you for the support!

Best,
J
 
It was the disabled service.

I'm glad everything worked for you :thumbsup2:

I'll mark the thread as solved, please post back if you encounter any problems.
 
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