[SOLVED] KB2901983 -Windows Update error 0x80070057 (2015-06-16-t-05-35-21A)

R

RickNelli

Member
Joined
Jun 16, 2015
Posts
12
I did a search on the error shown above and found a post with the same error. I did the WRONG thing and proceeded to run SFC /SCANNOW and Convert CBS.log to CBS.txt.
After I registered and read all the instructions, I learned that I shouldn't have done that. SO,,,, I ran SFCFIX and got the following result:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop
\cbs.txt"
1 file(s) copied.
C:\Windows\system32>
I tried attaching the files from Scannow, and SFCFix, but after waiting several minutes with nothing happening, I gave it up. I'm out of time now, but I'll try to follow the instructions at a later time for large files as shown in the welcome posting.
 
Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance, please do the following.

Step#1 - Gather Info
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.
 
Ran SFCFIX,exe as directed and followed all screen prompts. Here is the SFCFix text file:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-24 12:14:50.684
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\telemetry.ASM-WindowsDefault.json
CORRUPT: C:\Windows\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-24 12:19:17.477
----------------------EOF-----------------------

I never had a Windows 7 disk.
Please advise on how to proceed.

Thanks,
Rick....
 
Thank you for the info. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Below is the SFCFix.txt file. I could not download CBS.txt. I moved the file to my Dropbox, but don't know how to get it to you. It is 191.385 kb. Please advise.
Thanks,
Rick

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-25 16:41:53.361
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\user\Desktop\SFCFix.zip []


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe
Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe to C:\Windows\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe.
Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe
Successfully restored permissions on C:\Windows\winsxs\amd64_netfx35linq-edmgen_31bf3856ad364e35_6.1.7601.17514_none_0ca1fd81527e1e9a\EdmGen.exe
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-06-25 16:41:55.684
----------------------EOF-----------------------
 
The first thing you want to do is to zip the CBS file. So right-click on it and select Send To...Compressed (zipped folder). It will create a file named CBS.zip. Then upload this to SendSpace and just provide me a link. Thank you.
 
Looks good. The remaining corruptions related to telemetry are benign and can safely be ignored. Please download KB2901983 and save to your desktop. Try installing from the downloaded file.

Let me know how it goes. Thanks.
 
Thanks for the info. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
C:\Windows\Logs\CBS\CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-29 09:15
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 954
No errors detected
 
Thanks for the info. Please do the following.

Attempt to install the failing update again. Once it fails please do the following.

Using the .NET Collect Utility

  1. Download collect.exe and save to your desktop.
  2. Go ahead and run the tool
  3. The utility creates a compressed cabinet of all the needed logs to %TEMP%\vslogs.cab.
  4. Please zip/attach to this post or if too large, send using a service such as SendSpace.
 
Thank you. Please download and install this hotfix. If we look at some of the errors in your logs...

Code: 
MSI (s) (B8!D0) [11:53:53:321]: SECREPAIR: Crypt Provider not initialized. Error:0
Error 997. Overlapped I/O operation is in progress.

And compare that to this article, I think it's a logical thing to try. Let me know how it goes.

Thank you.
 
Hotfix KB3000988 did not work.
Got message: "Update for Windows (KB3000988) is already installed on this computer."
This was also reported by several others in the link for Error 997 that you gave me.
There was also a possible resolution provided by M (20 Jan 2015 6:48 AM), which worked for some folks. but I didn't dare try it on my own.

Please advise.
Rick....
 
Please try the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
  9. Reboot your machine.
  10. Attempt the update again.

Let me know how it goes.
 

Attachments

Results of SFCfix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-30 09:28:37.737
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\user\Desktop\SFCScript.txt []


RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\SecureRepairWhitelist.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\SecureRepairWhitelist.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer.
RegistryScript:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-06-30 09:28:38.190
----------------------EOF-----------------------
I rebooted the computer and attempted the update again.

The Update FAILED, but with a different error code:
Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983)
Installation date: ‎6/‎30/‎2015 9:44 AM
Installation status: Failed
Error details: Code 643
Update type: Recommended
The Microsoft .NET Framework 4.5.2 is a highly compatible, in-place update to the .NET Framework 4, 4.5 and 4.5.1. By using the .NET Framework 4.5.2 together with the C# or Visual Basic programming languages, you can write Windows Store apps. The .NET Framework 4.5.2 delivers better performance, reliability, and security than previous versions. After you install this update, you may have to restart your computer.
More information:
The Microsoft .NET Framework 4.5.2 for Windows and the corresponding language packs are available
Help and Support:
Microsoft Support
 
Let's see current logs please.

Using the .NET Collect Utility


  1. Download collect.exe and save to your desktop.
  2. Go ahead and run the tool
  3. The utility creates a compressed cabinet of all the needed logs to %TEMP%\vslogs.cab.
  4. Please zip/attach to this post or if too large, send using a service such as SendSpace.
 
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