[SOLVED] KB 3139940 failed, Code 80073712

fmmuc · Jun 9, 2016

Hi,
KB 3139940 fails to install. The errorcode shown is 80073712
It would be great if you could give me assistance in solving this problem.
Thank you in advance for you help,
Franz

p.s.: CBS.zip was too big, so i used SFCFixScript as described

The SFCFix log says:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-09 16:46:34.852
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.22846_none_1b914a9c2b4df7a3". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.18685_none_c561372a21c1c35c". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.18645_none_eff7f4132f17bb15". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_50871a90ade8b2e18c02a914e96bfd92_31bf3856ad364e35_6.1.7601.18699_none_7bf4f0ac58d0c1c7". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_70ea68aed5142326825edf6f375bd48f_31bf3856ad364e35_6.1.7601.18526_none_967c53c70d6ba56b". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 19
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 10
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-06-09 17:07:37.179
----------------------EOF-----------------------

Aura · Jun 12, 2016

Hi fmmuc :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is: Windows 7 SP1 x64
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

fmmuc · Jun 13, 2016

Hi Aura,
thank you for your help.
Here is the CheckSur.log
I look forward to hearing from you again.

Franz

Aura · Jun 13, 2016

Alright, follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

Trace::
amd64_microsoft-windows-ie-f12diagnosticstap_31bf3856ad364e35_11.2.9600.17420_none_948137d68c71a940
amd64_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17420_none_e8cdd75a86481bf0.manifest
amd64_70ea68aed5142326825edf6f375bd48f_31bf3856ad364e35_6.1.7601.18526_none_967c53c70d6ba56b
amd64_c2bca00e05ee3575b1ce65a0038a04a6_31bf3856ad364e35_6.1.7601.22736_none_260548512655b217
amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17420_none_a56e620c17d4299d

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

fmmuc · Jun 14, 2016

Hi Aura,
here is the content of SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-14 09:26:05.054
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\fm\Desktop\SFCFixScript.txt [0]

Trace::
Successfully traced component amd64_microsoft-windows-ie-f12diagnosticstap_31bf3856ad364e35_11.2.9600.17420_none_948137d68c71a940.
Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.3003057-21_neutral_GDR5
Successfully traced component amd64_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17420_none_e8cdd75a86481bf0.
Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.3003057-21_neutral_GDR5
Successfully traced component amd64_70ea68aed5142326825edf6f375bd48f_31bf3856ad364e35_6.1.7601.18526_none_967c53c70d6ba56b.
Package_91_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.2949927-373_neutral_LDR3
Successfully traced component amd64_c2bca00e05ee3575b1ce65a0038a04a6_31bf3856ad364e35_6.1.7601.22736_none_260548512655b217.
Package_91_for_KB2949927~31bf3856ad364e35~amd64~~6.1.1.5.2949927-373_neutral_LDR3
Successfully traced component amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17420_none_a56e620c17d4299d.
Package_4_for_KB3003057~31bf3856ad364e35~amd64~~11.2.1.0.3003057-21_neutral_GDR5
Trace:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-06-14 09:26:05.234
Script hash: Rk4IR+f1cHd+2LWNt4FGpmi9B//ekU2c1t1afhRNJqQ=
----------------------EOF-----------------------

Aura · Jun 14, 2016

Thank you :) Alright, follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

fmmuc · Jun 14, 2016

Hi Aura,
i see, i give you a hard time and i hope that you don't lose your patience with me...

Here is the log...

Aura · Jun 14, 2016

No worries fmmuc :) Alright, let's see what SFC have to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

fmmuc · Jun 14, 2016

Hi Aura,

this file is biiiig! I could understand if it took you several days for reading.....

Dropbox - cbs.txt

Greetings,
Franz

fmmuc · Jun 14, 2016

Hi Aura,
i got better than good news for you: There is no need anymore for reading cbs.txt! Right after mailing my last answer windowsupdate started installing KB 3139940 and it succeeded!!!!!
Your work was simply amazing and saved me from re-installing Windows with all it´s consequences.

Thank you so much for your great work!

Franz,
who owes you a keg of best Munich beer!

Aura · Jun 14, 2016

Glad to see that your issue has been solved fmmuc :) No problem, you're welcome!

PS: Reading these logs usually isn't that long, since I know exactly what I'm looking for. It's when I don't know what I'm looking for that it takes some time

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[SOLVED] KB 3139940 failed, Code 80073712

fmmuc

Member

Aura

Sysnative Staff, Security Analyst

fmmuc

Member

Attachments

Aura

Sysnative Staff, Security Analyst

fmmuc

Member

Aura

Sysnative Staff, Security Analyst

fmmuc

Member

Attachments

Aura

Sysnative Staff, Security Analyst

fmmuc

Member

fmmuc

Member

Aura

Sysnative Staff, Security Analyst