[SOLVED] kb 3097989 fails and get error 0x8007312 in update troubleshooter

D

Dave S

Contributor
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Mar 21, 2016
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Weston.Massachusetts
I have read various threads related to my problem but have stopped short of some fixes because of your advice regarding individual situations. I have run windows update to get things up to date. KB3097989 fails. Others later succeed. I have run the windows update troubleshooter and three things get fixed but at the top I see "update error 0x870073712"

I created a restore point as of now.

I ran SFCfix; It reported 0 CBS & SFC issues. It reported 8 detected corruption count, 0 unimportant, and 0 total fixed.

My CBS log and the .Zip version are on my desktop. I am trying to follow the instructions for including them. Here goes for trying the .Zip file: I clicked the paper clip; browsed to the file on my desktop; right clicked on it, clicked select, clicked open, and then in the add files on your site, clicked upload. a spinning thing was up in the right hand corner. I waited for it to stop. I hope that means it has gone to you. I do not see anything yet to confirm this.

I have not yet downloaded packs.zip. But I previously ran the SURT that Microsoft provides bur it did not help with my problem.

I have downloaded windows repair ( All-in one) and have extracted tweaking.com_windows_repair_aio to the desktop. I have not run anything from it.

I await further advice from you. Thank you very much for your work. I will make a donation for sure if we are successful. I am now going to post my thread
 
Hi Dave :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
hecking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-24 16:08
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2.manifest msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6.manifest amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49.manifest msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45.manifest msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc.manifest msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c.manifest amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5.manifest amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d.manifest amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d
Summary:
Seconds executed: 1357
Found 8 errors
CSI Manifest All Zeros Total count: 8
Unavailable repair files:
winsxs\manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2.manifest
winsxs\manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6.manifest
winsxs\manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49.manifest
winsxs\manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45.manifest
winsxs\manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc.manifest
winsxs\manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c.manifest
winsxs\manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5.manifest
winsxs\manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d.manifest


 
All good. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    Trace::
msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2
amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6
msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49
msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45
msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc
amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c
amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5
amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-24 20:56:00.681
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Rebecca\Desktop\SFCFixScript.txt [0]


Trace::
Failed to trace component msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2 with return code -1.
Failed to trace component amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6 with return code -1.
Failed to trace component msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49 with return code -1.
Failed to trace component msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45 with return code -1.
Failed to trace component msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc with return code -1.
Failed to trace component amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c with return code -1.
Failed to trace component amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5 with return code -1.
Failed to trace component amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d with return code -1.
Trace:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
 
Got them :) Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
Packs.zip
 
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-25 10:32
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2.manifest msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2
(fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_1d8c21f40739b7d2.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6.manifest amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.23230_none_fe341bb2165a80e6.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49.manifest msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49
(fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_345856a5ed93be49.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45.manifest msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45
(fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.23230_en-us_ba23423724babe45.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc.manifest msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc
(fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.19025_en-us_d0ef76e90b14c4bc.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c.manifest amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.19025_none_7714d3b853f8ec5c.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5.manifest amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.23230_none_60489f066d9ee5e5.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d.manifest amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.19025_none_15005063fcb4875d.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
Summary:
Seconds executed: 843
Found 8 errors
Fixed 8 errors
CSI Manifest All Zeros Total count: 8
Fixed: CSI Manifest All Zeros. Total count: 8
 
If you're good with that sure. Otherwise, we can run just SFC to make sure that it returns no corrupt file, and then mark this as closed :)
 
let's run SFC to see if there are any errors. I just ran the sfc fix I downloaded earlier and it reported 8 SURT errors. How can I send you the log?
 
EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-25 14:07:26.937
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 8
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-03-25 14:30:24.078
----------------------EOF-----------------------
 
Now that you uploaded the file on Google Drive, right-click on it and select Get link. Copy the URL that will appear and post it here.
 
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