[SOLVED] KB 3071756 Update for Vista 64 bit results in Code 80073712 Error

ryxr30 · Aug 21, 2015

Similar to others I am having issues using Windows update on three particular updates in Vista Home Premium SP2, 64 bit version.
I walked through the prelim steps in the other messages (Downloaded and ran System Update Readiness Tool)
and ended up with a CheckSUR log file showing 8 errors (attached).
Any help is much appreciated.

zcomputerwiz · Aug 21, 2015

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing the folder Manifests
Open the Manifests folder and copy the files into the following folder

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

View attachment Packs.zip

ryxr30 · Aug 22, 2015

Great, log is attached.

Auto update was now able to successfully apply two of the three broken updates.

KB959209, .NET Framework 3.5 x64 is still failing update.

zcomputerwiz · Aug 22, 2015

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Note: If the file is too large to attach, please right-click cbs.txt, point to Send to, and then click Compressed (zipped) folder and upload the cbs.zip file instead.

ryxr30 · Aug 22, 2015

Log from scf is attached

zcomputerwiz · Aug 24, 2015

Looks ok.

Check for updates again, if KBKB959209 is still offered try to install it.
If the install fails, zip and attach CBS.log

ryxr30 · Aug 25, 2015

Update failed and the CBS log didn't look like a smoking gun. But I found this Microsoft site, Cannot update to .NET framework 3.5 SP1 and family update KB951847 - Microsoft Community

followed the instructions which essentially uninstalled .net components and reinstalls and I am now good on all updates.
Thanks a ton for all the support; great service.

zcomputerwiz · Aug 25, 2015

That certainly works :)

Post back if you encounter any problems.

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[SOLVED] KB 3071756 Update for Vista 64 bit results in Code 80073712 Error

ryxr30

New member

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zcomputerwiz

Windows Update Expert

ryxr30

New member

Attachments

zcomputerwiz

Windows Update Expert

ryxr30

New member

Attachments

zcomputerwiz

Windows Update Expert

ryxr30

New member

zcomputerwiz

Windows Update Expert