[SOLVED] iVMS driving me crazy

kevinpv2 · Apr 1, 2022

A brief description of your problem (but you can also include the steps you tried):
- BSOD... I tried all the normal solutions EXCEPT a clean install of Windows... I do not have the time to do that.
System Manufacturer?
- Custom
Laptop or Desktop?
- Desktop
Exact model number (if laptop, check label on bottom)
- N/A
OS ? (Windows 10, 8.1, 8, 7, Vista)
- Windows 10 Pro
- 21H2
- OS Build 19044.1620
- WFEP 120.2212.4170.0
x86 (32bit) or x64 (64bit)?
- x64
(Only for Vista, Windows 7) Service pack?
What was original installed OS on system?
- 12/22/2020
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
- Full Retail
Age of system? (hardware)
- 2 years old?
Age of OS installation?
- 12/22/2020
Have you re-installed the OS?
- no
CPU
- AMD Ryzen Threadripper 3970X 32-Core Processor 3.70 GHz
- Corsair iCUE H150i RGB PRO XT Liquid CPU Cooler
RAM (brand, EXACT model, what slots are you using?)
- G.Skill F4-3600C14Q2-64GTZNB All 8 Slots
Video Card
- ASUS ROG-STRIX-RX570-O8G-GAMING
MotherBoard - (if NOT a laptop)
- Gigabyte TRX40 AORUS XTREME REV 1.0
Power Supply - brand & wattage (if laptop, skip this one)
- be quiet! Dark Power Pro 12 1200W
Is driver verifierenabled or disabled?
- disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
- Windows Defender
Are you using proxy, vpn, ipfilters or similar software?
- no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
- no
Are you currently under/overclocking? Are there overclocking software installed on your system?
- not currently overclocking. everything is at factory. There is software installed though

[*]

kevinpv2 · Apr 1, 2022

http://speccy.piriform.com/results/W4NmaYN8IbIaBX5M4RdD5Qa

kevinpv2 · Apr 1, 2022

Please and thank you in advance!!

x BlueRobot · Apr 2, 2022

The issue appears to lie with iVMS and how it's interacting with your HID stack. Could you check that a kernel memory dump is present in the following directory:

Rich (BB code):

%systemroot%\MEMORY.DMP

If it is, then please zip it up and then upload it to a file sharing site such as Google Drive or Dropbox since it will too large to attach to a forum post.

kevinpv2 · Apr 2, 2022

Here is the complete dump file, 15.7GB. I can compress it further but that would take about 6 hours. I have 64GB of ram sooo... it's going to be a large file.

MEMORY.zip

kevinpv2 · Apr 2, 2022

ignore the post above. I was a little too optimistic about how fast my internet connection is. I will post it shortly.

kevinpv2 · Apr 2, 2022

Ok, it should be good now

MEMORY.zip

x BlueRobot · Apr 3, 2022

Rich (BB code):

--------------------------------------------------------------------------------
FDO  VendorID:0x04D9(Holtek Semiconductor, Inc.) ProductID:0xFA50 Version:0x0201
!hidfdo 0xffff8c02ec8923f0
PowerStates: S0/D0   |  0n0
dt FDO_EXTENSION 0xffff8c02ec892560
!devnode 0xffff8c02e71a6cc0  |  DeviceNodeStarted (0n776)
InstancePath: USB\VID_04D9&PID_FA50&MI_02\7&376541d6&0&0002
IFR Log: !rcdrlogdump HIDCLASS -a 0xFFFF8C02E95C8000

    PDO  Consumer (0x0C) | Consumer Control (0x01)
    !hidpdo 0xffff8c02f0eb93f0
    Power States: S0/D0  |  COLLECTION_STATE_RUNNING (0n3)
    dt PDO_EXTENSION 0xffff8c02f0eb9560
    !devnode 0xffff8c02ef32dc80  |  DeviceNodeStarted (0n776)
    Instance Path:HID\VID_04D9&PID_FA50&MI_02&Col01\8&1516a161&0&0000

    PDO  Vendor-defined (0xFFA0) | 0x01
    !hidpdo 0xffff8c02f07973f0
    Power States: S0/D0  |  COLLECTION_STATE_RUNNING (0n3)
    dt PDO_EXTENSION 0xffff8c02f0797560
    !devnode 0xffff8c02dce18c80  |  DeviceNodeStarted (0n776)
    Instance Path:HID\VID_04D9&PID_FA50&MI_02&Col02\8&1516a161&0&0001

--------------------------------------------------------------------------------

Rich (BB code):

================================================================================
54: kd> !hidfdo 0xffff8c02ec8923f0
FDO 0xffff8c02ec8923f0  (!devobj/!devstack)
==============================================
  Name              : \Device\_HID00000014
  Vendor ID         : 0x04D9(Holtek Semiconductor, Inc.)
  Product ID        : 0xFA50
  Version Number    : 0x0201
  Is Present?       : Y

Looks like there is some compatibility issue between the iVMS software and a USB-based device developed by Holtek?

kevinpv2 · Apr 4, 2022

Bus Reported Device Description:
USB Laser Game Mouse

My mouse is an Anker DS-2368 (8200 DPI High-Precision Laser Gaming Mouse).

Going to buy a new mouse... Switched to a backup mouse for now and i'll see how it goes. I'm thinking if that doesn't fix the problem i'll disable any and all mouse functions in the program. Mainly i'll lose the ability to zoom in with the mouse.

kevinpv2 · Apr 4, 2022

I guess I should ask... Think that will fix the issue?

x BlueRobot · Apr 5, 2022

kevinpv2 said:
I guess I should ask... Think that will fix the issue?

Possibly, I can't say for certain, but there does appear to be a compatibility issue with the mouse if that is what the device identifier belongs to.

kevinpv2 · Apr 9, 2022

I might be jumping the gun but it seems to have corrected the issue. Thank you very much for the help! I just made a small donation a minute ago to help support the site.

x BlueRobot · Apr 12, 2022

kevinpv2 said:
Thank you very much for the help! I just made a small donation a minute ago to help support the site.

Thank you very much! Glad your issue appears to be resolved.

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[SOLVED] iVMS driving me crazy

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