[SOLVED] iVMS driving me crazy

K

kevinpv2

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Joined
Apr 1, 2022
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9
  • A brief description of your problem (but you can also include the steps you tried):
    • BSOD... I tried all the normal solutions EXCEPT a clean install of Windows... I do not have the time to do that.
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    • OS Build 19044.1620
    • WFEP 120.2212.4170.0
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    • 12/22/2020
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    • 2 years old?
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    • 12/22/2020
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    • no
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    • be quiet! Dark Power Pro 12 1200W
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    • no
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    • no
  • Are you currently under/overclocking? Are there overclocking software installed on your system?
    • not currently overclocking. everything is at factory. There is software installed though
[*]
 

Attachments

The issue appears to lie with iVMS and how it's interacting with your HID stack. Could you check that a kernel memory dump is present in the following directory:

Rich (BB code): 
%systemroot%\MEMORY.DMP

If it is, then please zip it up and then upload it to a file sharing site such as Google Drive or Dropbox since it will too large to attach to a forum post.
 
Here is the complete dump file, 15.7GB. I can compress it further but that would take about 6 hours. I have 64GB of ram sooo... it's going to be a large file.

MEMORY.zip
 
ignore the post above. I was a little too optimistic about how fast my internet connection is. I will post it shortly.
 
Rich (BB code): 
--------------------------------------------------------------------------------
FDO  VendorID:0x04D9(Holtek Semiconductor, Inc.) ProductID:0xFA50 Version:0x0201
!hidfdo 0xffff8c02ec8923f0
PowerStates: S0/D0   |  0n0
dt FDO_EXTENSION 0xffff8c02ec892560
!devnode 0xffff8c02e71a6cc0  |  DeviceNodeStarted (0n776)
InstancePath: USB\VID_04D9&PID_FA50&MI_02\7&376541d6&0&0002
IFR Log: !rcdrlogdump HIDCLASS -a 0xFFFF8C02E95C8000

    PDO  Consumer (0x0C) | Consumer Control (0x01)
    !hidpdo 0xffff8c02f0eb93f0
    Power States: S0/D0  |  COLLECTION_STATE_RUNNING (0n3)
    dt PDO_EXTENSION 0xffff8c02f0eb9560
    !devnode 0xffff8c02ef32dc80  |  DeviceNodeStarted (0n776)
    Instance Path:HID\VID_04D9&PID_FA50&MI_02&Col01\8&1516a161&0&0000

    PDO  Vendor-defined (0xFFA0) | 0x01
    !hidpdo 0xffff8c02f07973f0
    Power States: S0/D0  |  COLLECTION_STATE_RUNNING (0n3)
    dt PDO_EXTENSION 0xffff8c02f0797560
    !devnode 0xffff8c02dce18c80  |  DeviceNodeStarted (0n776)
    Instance Path:HID\VID_04D9&PID_FA50&MI_02&Col02\8&1516a161&0&0001

--------------------------------------------------------------------------------

Rich (BB code): 
================================================================================
54: kd> !hidfdo 0xffff8c02ec8923f0
FDO 0xffff8c02ec8923f0  (!devobj/!devstack)
==============================================
  Name              : \Device\_HID00000014
  Vendor ID         : 0x04D9(Holtek Semiconductor, Inc.)
  Product ID        : 0xFA50
  Version Number    : 0x0201
  Is Present?       : Y

Looks like there is some compatibility issue between the iVMS software and a USB-based device developed by Holtek?
 
Bus Reported Device Description:
USB Laser Game Mouse

My mouse is an Anker DS-2368 (8200 DPI High-Precision Laser Gaming Mouse).

Going to buy a new mouse... Switched to a backup mouse for now and i'll see how it goes. I'm thinking if that doesn't fix the problem i'll disable any and all mouse functions in the program. Mainly i'll lose the ability to zoom in with the mouse.
 
I might be jumping the gun but it seems to have corrected the issue. Thank you very much for the help! I just made a small donation a minute ago to help support the site.
 

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