Something for the weekend, Sir? It might amuse you to read that one of the senior IT support managers at one of my client workplaces confessed this week that his experience of IT support 'from the other side' was disappointing. By 'from the other side', of course, I mean as a user: my colleague is not a spectral secret shopper from beyond the grave.
Temporarily relocated in the building, he found it could take days rather than hours to get a PC properly connected to the network. He won't tell me how long it took to get new shares set up on the NAS. This is not reticence on his part but simply because it still hasn't been done yet. As for getting a landline phone installed at his new desk, he has given up on this entirely.
