Issues installing KB4499184 started from KB4489878

[kizza]

Hi guys, so just to give a quick background, this issue did actually start happening in March on a number of pc's. Since the May update has come out we have now noticed a lot of machines failing this update.


A number of pc's that I've looked at they have the generic error of 80004005, a couple of machines however did have specific error codes 80070020 & 80070308. I then ran a script to reset windows updates, tried to install again and on both machines the error changed to the generic 80004005.

Here's a few things I have tried so far
SURT - no errors, removed group policies, repaired Microsoft programs (office, framework, visual c++)
Reset Windows updates, removed servicing stack update, sfc /scannow - no errors
We have 2 different brands of machines so don't think it's a specific driver

I'll attach a zip file that has all 3 logs in it. CBS, checkSUR & windows update
Hopefully someone can find something that I'm missing. This is becoming quite an issue and I can't figure out why.

Thanks in advance

 

[Sysnative Windows Update]

Hello and welcome!

FRST Registry Search
1. Click your Start button and type in cmd. Press Enter.
2. Copy paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

3. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
5. Copy and paste KB4471318 into the Search box and click the Search Registry button.
6. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.