issue with updates - continuation

Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5015811
  • Let me know if it says it was successful or you get the message: The update KB5015811 is not installed on this computer.
 
Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Please try to reinstall KB5015811 using DISM.

Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB5015811) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB5015811
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb5015811-x64_f850429a022ae53bcebad5e99369adff8b663489.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5015811-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Step 1. Open an elevated command prompt, run the following command and attach UpdateList.txt to your next post.
Code: 
wmic qfe list brief /format:texttablewsys > "%userprofile%\Desktop\UpdateList.txt"


Step 2. Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5015811
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
DIsm went ok but install gave this errors:

Line 738828: 2023-04-12 11:57:08, Error CBS Exec: Failed to pre-stage package: Package_8949_for_KB5023702~31bf3856ad364e35~amd64~~10.0.1.10, file: kdcsvc.dll.mui, sandbox: \\?\C:\Windows\SoftwareDistribution\Download\f6b6f8ae583718f20a81150a2901a39d\inst\_Windows10.0-KB5023702-x64.cab_\ [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]
Line 738832: 2023-04-12 11:57:08, Error CBS Failed to pre- stage package: Package_for_ServicingStack_4121~31bf3856ad364e35~amd64~~17763.4121.1.1 [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]
Line 738838: 2023-04-12 11:57:09, Error CBS Failed to process single phase execution. [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]
 

Attachments

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Files button.
Code: 
kdcsvc.dll.mui
  • When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  • Post the logfile Search.txt as attachment in your next reply.

Please attach a new copy of the COMPONENTS hive as well.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Hi,

Right-click on the file
577bf0efb8088-FRST.png
FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Files button.
Code: 
wsecedit.dll.mui
  • When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  • Post the logfile Search.txt as attachment in your next reply.
 
Hi,

Please attempt to update again with Process Monitor running. Attach also a new copy of the CBS log.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
 
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