[SOLVED] Issue installing 2016 Server KB5026363 and this month's KB5027219

[ebaquillo]

Issue installing 2016 Server KB5026363 and this month's KB5027219. Both times updates finished installing and ask to restart, but then it get hung "Getting Things Ready - 70%...." stage then rolls back.

No errors when sfc and dism commands were ran.

Attached are the CBS and ComponentsScanner files.

I appreciate all the help.

 

[Maxstar]

Hi and welcome to Sysnative,

Open an elevated command prompt, run the following commands and attach Profilelist.txt to your next post.

reg query "HKEY_USERS" > "%userprofile%\desktop\ProfileList.txt"
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s >> "%userprofile%\desktop\ProfileList.txt"

 

[ebaquillo]

Attached is ProfileList.txt. Thank you so much.

 

[Maxstar]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1801674531-688789844-1060284298-500
    ProfileImagePath    REG_EXPAND_SZ    C:\Users\Administrator.CAGE
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x100
    Sid    REG_BINARY    010500000000000515000000235F636B54190E298AA7323FF4010000
    Guid    REG_SZ    {39e735db-f1f1-4674-a781-475169b687b1}
    ProfileAttemptedProfileDownloadTimeLow    REG_DWORD    0x0
    ProfileAttemptedProfileDownloadTimeHigh    REG_DWORD    0x0
    ProfileLoadTimeLow    REG_DWORD    0x0
    ProfileLoadTimeHigh    REG_DWORD    0x0
    RefCount    REG_DWORD    0x1
    RunLogonScriptSync    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-4289036958-2044363472-1125642814-500
    ProfileImagePath    REG_EXPAND_SZ    C:\Users\Administrator
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x304
    Sid    REG_BINARY    0105000000000005150000009E82A5FFD082DA793EF21743F4010000
    ProfileAttemptedProfileDownloadTimeLow    REG_DWORD    0x0
    ProfileAttemptedProfileDownloadTimeHigh    REG_DWORD    0x0
    ProfileLoadTimeLow    REG_DWORD    0x0
    ProfileLoadTimeHigh    REG_DWORD    0x0
    RefCount    REG_DWORD    0x0
    RunLogonScriptSync    REG_DWORD    0x0

Hi,

Please attempt to update again with Process Monitor running, it seems that one of the above accounts is the issue in this case.

Capture Process Monitor BootLog
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Select the Options....Enable Boot Logging option. A Enable Boot Logging dialog will come up. Just click OK.
3. Create a folder on your desktop named BootLog.
4. Attempt to install the update just like you have in the past. Let the machine reboot and revert just like it has in the past.
5. After the machine has rebooted and come back up to the desktop, open Process Monitor again. A message box will come up telling you that a log of boot-time activity was created and ask if you wish to save it. Click Yes and save to the BootLog folder on your desktop.
6. This may take some time as it converts the boot-time data. Allow it to finish.
7. Zip up the entire BootLog folder on your desktop and upload to a file sharing service like: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

 

[ebaquillo]

For some odd reason the update completed last night when I tried to install KB5027219. But below is the bootlog zip file link. Maybe there could be something in there that can point to what is causing the issue.

BootlogZip

Thanks again for the help.

 

[Maxstar]

Hi,

Then I suppose it was not an issue with a user profile, but a service in this case which was causing this issue, probably on of the SQL services which couldn't be stopped during a reboot.
The Process Monitor trace does not contain the expected failure I was looking for, so this looks good.

Please post a new copy of the latest CBS logs, then I can take a look if there are remaining issues.

 

[ebaquillo]

Hi,

Attached is the latest CBS logs.

 

[Maxstar]

The latest logs are clean, so if everything is up and running, then we can mark this thread as solved...