[SOLVED] iPhone does not see a network printer

relztrah · Apr 25, 2024

Here's the screenshot I see when I try to print from my iPhone.

The printer that I want to print to is a Kyocera. Yes, it is on the same wireless network. Is the fact that it has a static IP address the reason that my phone doesn't see it?

Corday · Apr 25, 2024

Assuming both your phone and printer software is up to date, did this network printer ever show on this phone? How many printers are on the network?

relztrah · Apr 25, 2024

No, this printer has never shown up on my phone. In fact I don't print from my phone. I am attempting it so that I can help a coworker who has the same issue. There are only two printers on the network, the Kyocera and the Brother. Maybe there's an HP OfficeJet Pro somewhere, but I don't know about it. I think that's one that used to be connected.

Corday · Apr 26, 2024

Look in your computer for what printers are installed and if they're networked. You'll have to have your friend do the same thing.

relztrah · Apr 26, 2024

All of us including my coworker have the Kyocera installed. In fact it is the default printer for all employees. But I can't help but wonder if the fact that it has a static IP address has something to do with it.

For what it's worth, I don't have it set to share.

But that shouldn't matter, should it?

Corday · Apr 26, 2024

If the whole company has this one shared computer than the statement above says it all. The sharing options and the unchecked box would appear to offer the solution. If not then a call to Kyocera is in order. Tel: 973-808-8444

relztrah · Sunday at 1:52 PM

It's curious that my iPhone sees the Brother which is also set to not share.

Corday · Sunday at 2:23 PM

I don't see an answer to my Post #4.

relztrah · Monday at 12:02 PM

Corday said:
I don't see an answer to my Post #4.

Sorry, I don't understand your question. Yes, it is networked. We have only one wireless network which this printer and all our PCs are connected to.

Corday · Monday at 1:48 PM

So in your CP/Printers etc. you see something like this:

If the Kyocera is there, will making it the default solve the problem? If it isn't there, it's not installed. If it is there and definitely networked, then when trying to print and when asked for your printer choice if it's not the default, can you select it?
Finally, go here if it's still not working:
How to Find the Printer on Your Network in Windows 11 and scroll down to " How to Fix It When You Can't Find a Network Printer "
EDIT: Forgot to mention, it's easier if you installed AirPrint but not impossible.

relztrah · Wednesday at 8:33 AM

Yes it is set as the default printer.

Corday · Wednesday at 8:49 AM

relztrah: If you set up the company's network then you must review exactly what was done including the static IP mentioned in Post #1. If an outside consultant did the job, get in touch with them.

plodr · Thursday at 9:04 AM

Are you positive it is set as the default? I ask because there is no green check/tick appearing at the Kyocera indicating it is the default.
Right click it and select Set as default and see if a green check/tick appears under the printer.

relztrah · Thursday at 10:49 AM

plodr said:
Are you positive it is set as the default? I ask because there is no green check/tick appearing at the Kyocera indicating it is the default.
Right click it and select Set as default and see if a green check/tick appears under the printer.

I set it as default after logging in as Admin. I'll see if that makes a difference. Thanks for the tip.

relztrah · 2024-05-03T09:21:07-0400

I'm going to mark this thread SOLVED although it's not really solved. It isn't an urgent situation and if in fact my coworker absolutely needs to print something from her phone, she can print it to the Brother in my office which shows up on my phone and is on the same network. I have spent as much time with this as I am willing to spend. Apparently all the settings are correct on the Kyocera and the Plume app shows that it is on the network.

Thanks again to all contributors. I made a donation in appreciation for your efforts to solve this one.

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[SOLVED] iPhone does not see a network printer

relztrah

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relztrah: If you set up the company's network then you must review exactly what was done including the static IP mentioned in Post #1. If an outside consultant did the job, get in touch with them.

plodr

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[SOLVED] iPhone does not see a network printer

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relztrah: If you set up the company's network then you must review exactly what was done including the static IP mentioned in Post #1. If an outside consultant did the job, get in touch with them.​

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relztrah: If you set up the company's network then you must review exactly what was done including the static IP mentioned in Post #1. If an outside consultant did the job, get in touch with them.