[SOLVED] Internet Explorer will not update

rickf · Jul 29, 2015

Yes, the computer finally allowed me to log back on. Here are the results of your previous request about IE packages:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows
-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start
/w pkgmgr /up

fname /norestart
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*9.*.mum" not found.

I will work on the "Speccy" request now,

rickf · Jul 29, 2015

Here are the results of Speccy: http://speccy.piriform.com/results/uUD4YpuvdwkbSpPKoAVTYZl

zcomputerwiz · Jul 29, 2015

rickf · Jul 29, 2015

Don't think there are any language packs... a search for language in windows update doesn't return any results.
Tried to run IE 9 Prerequisites and received this error: The update is not applicable to your computer

rickf · Jul 29, 2015

Appears there was a "pending" update even though no updates are selected in windows update; but when click start button it showed an update was ready to install. Clicked shut down and it installed an update and turned off.
Powered back up... clicking start button did not show any update pending. Windows Update was green - no updates selected. Tried running the IE 9 Prerequisites again... Got the same error: The update is not applicable to your computer.

If I look at the start button now... it shows an update needs to be installed. If I shut down it installs an update but if I look at "installed updates" it only shows 2 as having been installed today. BUT, it shows IE9 having failed multiple times today even though I have deselected IE9 update in Windows Update.

rickf · Jul 29, 2015

It's like the machine is stuck in a loop regarding an update. If you click Shutdown - it says Installing Update one of one and then shuts down the machine. You turn the machine on and look at windows update and there are no updates selected and no updates pending. Leave the machine on for a few minutes and if you click Shutdown there is another update to install. But if you look at windows update it just shows repeated failed attempts at installing IE9.

rickf · Jul 29, 2015

Here is the IE9_main log and a link to a new CBS log https://drive.google.com/file/d/0B9P10YGcfKWgX3g3Snl5ejI2bmc/view?usp=sharing

zcomputerwiz · Jul 29, 2015

Looks like part of the log may have been archived. Please follow these instructions to collect all CBS log files.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1

LogBot · Jul 30, 2015

Logfile submission from rickf

Logfile submission from rickf.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-07/6271.zip

rickf · Jul 30, 2015

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-07-30 08:20:50.116
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Rick Fredricksen\Desktop\SFCFixScript.txt [0]








Collect:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-30 08:27:35.807
----------------------EOF-----------------------

rickf · Jul 30, 2015

I don't see where the script created any meaningful information? Here is a link to the CBS log file after running the script just in case it may help.
https://drive.google.com/file/d/0B9P10YGcfKWgeHFkMWtzMUdWS1k/view?usp=sharing

I appreciate your help on this. I know you are busy but I really need to make some headway on this machine and get it up and running.

zcomputerwiz · Jul 30, 2015

Please zip and attach C:\Windows\Logs\CBS\CBS.persist.log and the most recent CBS CAB archive (if any) from that folder.
The problem is that the CBS.log file does not contain the information from the attempted IE9 install, it was about 3 minutes earlier.

Tekno Venus · Jul 30, 2015

Ryan - I've moved the LogBot post into this thread - it got tacked on to the end of a different thread.

zcomputerwiz · Jul 30, 2015

Thanks!

rick - I'm reviewing the logs now.

rickf · Jul 30, 2015

There isn't a CBS.persist.log file in the folder.
There are 5 different Cab files - attaching the most recent one as well as the other non CBS log file in the folder

zcomputerwiz · Jul 30, 2015

OK I found which manifest it doesn't like.
Let's try to trace it to a particular update.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment sfcfix.zip

BrianDrab · Jul 30, 2015

Hi rickf -

I'm going to work with zomputerwiz on your issue. I've read everything up to this point so am caught up on what has been done. I will say that you have one of the hardest issues to resolve but we can give it a shot.

It sounds like you are in a bind and really need to get this resolved quickly so I wanted to offer the following potential solution. If you have a Windows 7 Professional x64 With SP1 DVD, you can do a repair install which will likely fix your issues. It's probably the quickest route to a resolution. Your data and programs will be unaffected however all Windows Updates since SP1 was released will need to be re-installed. If you go this route I would ensure you have a good backup in case anything goes wrong.

If you would prefer to continue and try to fix this more surgically (which will take a little longer) then please follow the steps below.

Retrieve Components/Software Hives
Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBack program now.

rickf · Jul 30, 2015

Code:

SFCFix version 2.4.5.0 by niemiro.Start time: 2015-07-30 14:07:53.311
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Rick Fredricksen\Desktop\sfcfix.zip [0]








Trace::
Failed to trace component amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_c2658da8ebaeca79 with return code -1.
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-30 14:07:54.137
Script hash: bCHWD/P83XzHFxSNSg2hpg4FS5PaKTjjCXdVp5i7APk=
----------------------EOF-----------------------

rickf · Jul 30, 2015

Yes, we are in a bit of a bind and appreciate your help as well as the help of zomputerwiz.
None of our PC's has a Windows 7 Pro x64 with SP1 disk. All we got from the vendor were System Recovery Disks and the System Repair Disks I created when setting up the machines. I will work on your suggestion to Retrieve Components/Software Hives now. Give me a few minutes and I will post the outcome.
Thanks again for stepping in to help.

rickf · Jul 30, 2015

Here are the components and software files
https://drive.google.com/file/d/0B9P10YGcfKWgc28xd2dMbmZQZUk/view?usp=sharing

[SOLVED] Internet Explorer will not update

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