[SOLVED] Internet Explorer & Google Chrome not starting: faulting module path

[m1steron]

Hi, I have a friends computer who's IE & Chrome won't start. When starting either browser they don't display in Task Manager. The Application logs in Event viewer list the following faulting module:

Faulting application name: chrome.exe, version: 54.0.2840.99, time stamp: 0x582209d1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff8089a0012
Faulting process ID: 0x18c0
Faulting application start time: 0x01d24fbc75d9338f
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: unknown
Report ID: 198ec6c6-ab0d-43de-8f9e-17b50bf0d233
Faulting package full name:
Faulting package-relative application ID:




Faulting application name: IEXPLORE.EXE, version: 11.0.14393.0, time stamp: 0x57899953
Faulting module name: ntdll.dll, version: 10.0.14393.447, time stamp: 0x5819bc32
Exception code: 0xc0000005
Fault offset: 0x0000000000074b90
Faulting process ID: 0x1ab8
Faulting application start time: 0x01d24fbc6bd9a699
Faulting application path: C:\Program Files\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 1d3fea29-0e5c-44aa-bbc3-781513aa5a22
Faulting package full name:
Faulting package-relative application ID:

O/S: Windows 10 Home x64 with latest updates.
A/V: KIS 2016

Unfortunately, I am assisting them remotely so it is difficult to try more involved methods.

Any ideas would be greatly appreciated.

Ant

 

[bramnet]

it sounds dumb, but it's a legit question... have you tried uninstalling and reinstalling at least chrome? My brother has a similar issue once and reinstalling seemed to fix it.

 

[m1steron]

Yep. This was the first thing I did including deleting all chrome related stuff from the appdata and programdata folders. I also tried disabling and enabling IE from the windows features menu.
Forgot to mention, both SFC and DISM found no errors.

I have thought about uninstalling KIS 2016? I did disable the firewall to see if it was blocking either program but it wasn't.

 

[x64]

If you are running Malwarebytes Anti-Exploit, or the release build of the new Malwarebytes 3.0 (3.0.4) there is a clash with Kaspersky which causes this. It's fixed in Malwarebytes 3.0.5.

x64

 

[m1steron]

I installed MBAE when I re-imaged their PC. It was working fine with KIS but I will remove it tomorrow and see if it resolves the issue. Thanks.

 

[m1steron]

Success! Removing MBAE resolved the issue. Does this indicate that KIS incorporates a similar from of protection?
Many thanks.