C cmdmania Member Joined Oct 4, 2013 Posts 5 Oct 4, 2013 #1 Hello, I'm not sure exactly how to go about explaining this, but here I go! My main problem is I can't uninstall Internet Explorer 9 or install Internet Explorer 10. Heres my system information: Windows 7 Home Premium Service Pack 1 Manufacturer: Dell Processor: Intel(R) Core(TM)i7-3770 CPU @ 3.40GHz 3.40 GHz Ram: 12.0GB System Type: 64-bit I think wife may have forcefully uninstalled a pre-installed version Internet Explorer 9 a year or so ago. (Shes not positive) I didn't realize there was a problem until a new job required me to use an Autodesk program (3dsmax) The program needed to use Internet Explorer to verify a registration & the page(they use a page to verify on start up) was blank. On a side note I usually use Firefox as an actual browser, but it seems Internet Explorer is required for this. Anyway, after an hour or so of trying to get the browsers settings to match autodesks requirements I checked in Windows Update for new versions. From here all hell broke loose! I hadn't been looking at windows update logs for quite a while before this, but after trying to install Internet Explorer 9 & 10 important updates I saw in the logs that some of the exact same updates had kept installing over & over. For the Internet Explorer problem I've been trying to download them but get the errors: Code 9C48 & Code 9C57 The update that keeps installing repeatedly is: KB2872339 Honestly I don't know what the exact problem any more. I've been trying to fix this literally for 2 days straight. I may have done more damage then good! I cleared my restore points by mistake while trying to fix it, and I don't have a backup disk of my OS. I've tried so many things I'm not sure whats relevant! I'm not sure but I think my problem may be fairly similar to this: https://www.sysnative.com/forums/wi...ternet-explorer-9-internet-explorer-10-a.html View attachment 5479 I highly appreciate any help at all with this matter I'm completely lost. Nothing seems to be working. This probably isn't helpful but heres some sources of things I've tried: Internet Explorer FAQ - Repair IE8 (IE7) and IE9 Blank Activation Screen - Page 13 - Autodesk Discussion Groups How To Completely Uninstall Internet Explorer 9 (IE9) in Windows Fix for Blank or Empty Windows Features List in Vista and 7 ? Raymond.CC Error Code 2738 When Running A Microsoft Fix it Solution! - Microsoft Fix it BLOG - Site Home - TechNet Blogs How to install hotfixes that are included in cumulative security updates for Internet Explorer (below, I tried replacing some IE files but I'm not sure if it helped or not) Extract Files from Windows 7 Installation DVD - Windows 7 Help Forums Let me know if you need any more information! Thank you so much in advance!