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Internet Explorer 11 Installation Error 9C59

S

Scuttlescub48

Member
Joined
Apr 7, 2015
Posts
6
To whom it may concern.

I have an Internet Explorer 11 installation problem on the HP Pavilion Media Center a1612n computer. I am running Windows 7 Professional 64 bit at the moment. I have tried everything from suggestions from other sites. I am still having problems. I did find out that I had malware so I uninstalled the Bing tool bar a week or so ago. I also used the FRST. Believe me, I have tried everything. Could you please help me? I would appreciate it every much. I am getting the 9C59 error.
 
I'm not sure. I will post some of my logs on here to give you an idea.


CheckSUR.persist

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-24 08:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18741
2015-03-27 13:15
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-29 18:40
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
 
IE11_Main Log

00:00.109: Started: 2015/04/06 (Y/M/D) 07:36:31.460 (local)
00:00.125: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.141: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.156: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.172: INFO: Previous version of Internet Explorer: 10.0.9200.17267
00:00.187: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.203: INFO: ...and 11.1.0.0...
00:00.234: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.250: INFO: iexplore.exe version check success. Install can proceed.
00:00.250: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.297: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.297: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.328: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.078: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.094: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1FC2F.tmp\Spelling_en.msu.
00:02.953: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.016: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1FC2F.tmp\Hyphenation_en.msu.
00:03.031: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:16.422: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:17.453: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1FC2F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1FC2F.tmp\IE11-support\HardwareBlockingList.xml"
00:26.734: INFO: Hardware support check succeeded. Installation will continue.
00:28.250: INFO: Windows 7 operating system detected.
00:28.281: INFO: Service pack major: 1
00:28.281: INFO: Service pack minor: 0
00:28.312: INFO: Service pack name: Service Pack 1
00:28.344: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:28.359: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:28.391: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:28.484: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:28.937: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:28.953: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:29.031: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:29.484: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:29.812: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
01:11.937: ERROR: WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"' Error: 0x00040004 (262148).
01:12.000: INFO: Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
01:12.656: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1FC2F.tmp\IE-Spelling-en.cab
01:12.687: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1FC2F.tmp\IE-Hyphenation-en.cab
01:12.797: INFO: Waiting for 1 prerequisite downloads.
01:15.219: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
01:15.344: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1FC2F.tmp\KB2729094\Windows6.1-KB2729094-v2-x64.cab /quiet /norestart
01:40.172: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
03:05.844: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:05.859: INFO: Waiting for 0 language pack downloads.
03:05.875: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
03:05.984: INFO: No reboot logic message NrApiStart(0), lParam=0x03e11468 returned 0x00000000.
03:07.609: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:07.625: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:07.672: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1FC2F.tmp\IE11-neutral.Downloaded.cab
03:07.719: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1FC2F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:38.297: INFO: Process exit code 0x80004005 (-2147467259) [Unspecified error ]
03:38.297: ERROR: Neutral package installation failed (exit code = 0x80004005 (2147500037)).
03:38.328: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:38.328: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:38.469: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:38.484: INFO: Waiting for Active Setup to complete.
03:39.141: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:39.406: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:39.469: INFO: SQM Upload returned 403
03:50.250: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1FC2F.tmp
03:50.375: INFO: Unable to remove directory C:\Windows\TEMP\IE1FC2F.tmp, marking for deletion on reboot.
03:50.375: INFO: Released Internet Explorer Installer Mutex
 
SFCFix.txt


SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-07 11:07:17.897
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-04-07 11:09:02.027
----------------------EOF-----------------------


FRST Log (Addition)


Error: (04/01/2015 10:59:24 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: IEXPLORE.EXE10.0.9200.17267e3801d06c8c4c71534994C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
 
To whom it may concern. After some consideration. I decided to do a clean install of Windows 7 Professional 64 bit and try again to install IE11.
 

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