[SOLVED] Intel 4790k BSOD - Windows 8 x64

[jt415105]

· OS - Windows 8.1, 8, 7, Vista ? Windows 8
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail
· Age of system (hardware) - CPU, Motherboard, Case (Brand New) RAM From 2010, 2011, PSU 2010
· Age of OS installation - have you re-installed the OS? 3 Days Old

· CPU - Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150 Desktop Processor BX80646I74790K
· Video Card - Geforce GTX 570 Video Card
· MotherBoard - ASRock Z97 Extreme6 LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
· Power Supply- brand & wattage (if laptop, skip this one) - CORSAIR TX Series CMPSU-750TX 750W ATX12V v2.3 SLI Ready CrossFire Ready 80 PLUS BRONZE Certified Active PFC Compatible
· RAM - G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Dual Channel Kit Desktop Memory Model F3-12800CL9D
G.SKILL Sniper 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-8GBSR
· Case NZXT Phantom 410 Series CA-PH410-W1 Black/White Steel / Plastic ATX Mid Tower Computer Case

· System Manufacturer - Self Built
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? - Desktop

View attachment #2 + PERFMON.zip

Thanks for your help,

John

 

[Patrick]

Hi John,

Thanks for registering/posting, let's get to work!

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).

If we run an !errrec on the 2nd parameter of the bug check (address of the WER structure) we get the following:

BugCheck 124, {0, [COLOR=#ff0000]fffffa8005982028[/COLOR], bf800000, 124}

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8005982138
Section       @ fffffa80059822c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

[COLOR=#ff0000]Error         : DCACHEL0_WR_ERR (Proc 3 Bank 1)[/COLOR]
  Status      : 0xbf80000000000124
  Address     : 0x00000001181deac0
  Misc.       : 0x0000000000000086

The specific type of error is DCACHEL0_WR_ERR which indicates there was an L0 Cache Write error.

---

Let's try the following first:

1. Uninstall ASRock RAM Disk + any/all installed AsRock bloatware, it's troublesome.

2. Navigate to services.msc and disable the nVidia Streaming Service, and then restart.

3. Uninstall Open Hardware Monitor ASAP, very old drivers.

---

If the above fails, there is only so much you can do with a bug check like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - Speccy - System Information - Free Download

2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting - How To Clear CMOS (Reset BIOS) [Easy, 10 to 15 Min]

3. Ensure your BIOS is up to date.

4. If all of the above fail, the only left to do is replace your processor as it is faulty.

Regards,

Patrick

 

[jt415105]

Just wanted to report back and give a quick update.

I RMA'ed the processor to NewEgg and received my new one this Tuesday.

No more blue screens; it was number (4).

Thank you again Patrick for your help.

This is solved.

 

[Patrick]

My pleasure, glad to hear. Thanks for the update!

Marked as solved.

Regards,

Patrick