[SOLVED] Install error 0x800f0986 on Windows 10 1909 Cumulative Update

[hanjo]

Hi,

Ever since Microsoft released the May Cumulative Update, I cannot install it due to the infamous error 0x800f0986.

I'm running Windows 10 version 1909 (OS Build 18363.720) and the error occured on each of the following updates:

• 2020-05 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4556799)
• 2020-06 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4560960)
• 2020-07 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4565483)

I have tried the obvious things like sfc /scannow, dism /Online /Cleanup-Image /RestoreHealth, clearing caches, downloading and install the update manually, etc., but all my attempts over the past few months always resulted in the same error 0x800f0986.

I finally followed the steps in the posting instructions, but also sfcfix could not fix it automatically.

Please see attached for the relevant logs and thanks a lot for any help - it is much appreciated.

Greetings
Hanjo

 

[hanjo]

In case anyone finds this thread: I eventually ended up reinstalling windows over the existing installation, like others with the same error code have done before as well. This actually solved the issue, even though I would have preferred to get to the root of this error...

 

[Sysnative Windows Update]

Hello!

I'm sorry we did not get to you in time. However, I am glad to hear that you have managed to resolve this.