I'm getting a BSOD 0x0000006b (0xc000035a)

Docfxit · Dec 3, 2023

I get the BSOD when I try to boot into windows normally and when I try to boot into Safe Mode.
Process1_Initialization_Failed
BSOD 0x0000006b (0xc000035a)

It says it creates a memory dump every time but I only see one mini dump. I have attached it in the zip file.
Could someone please take a look at the memory dump and try to figure out why it's getting a BSOD?

I can't figure out how to fix it.

Thank you,

ubuysa · Dec 3, 2023

Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8.1 and 8

xilolee · Dec 3, 2023

Hi!

From Microsoft:

Read More:

Hence, give us also more clues about those five points, in addition to the already requested logs.

0xC000035 seems to be STATUS_INVALID_IMAGE_WIN_64.

Searching internet:
- "Tries to load a 64-bit application, but this CPU is not compatible with 64-bit mode. This error can occur with visualization products such as VMware Product or a virtual product when installing a 64-bit application.".
- VT-X (or amd-v) should be enabled in the BIOS, if you are installing Windows in a virtual machine.
- Trying to install 64bit software when using a 32bit CPU.

Docfxit · Dec 3, 2023

ubuysa said:
Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8.1 and 8

Thank you for the reply...

I can't run SysnativeBSODCollectionApp.exe because I can't run the OS Windows 7. I do have a bootable USB drive and I can get into Windows recovery mode but SysnativeBSODCollectionApp.exe doesn't run in Windows recovery mode.

System Manufacturer?
- Lenovo
Laptop or Desktop?
- Laptop
Exact model number (if laptop, check label on bottom)
- W550s
OS ? (Windows 11, 10, 8.1, 8, 7, Vista)
- Windows 7
x86 (32bit) or x64 (64bit)?
- x86
(Only for Vista, Windows 7) Service pack?
- SP1
What was original installed OS on system?
- No. I installed a retail version of Ultimate
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
- I purchased a full retail version from a retailer.
Age of system? (hardware)
- I don't know.
Age of OS installation?
- I don't know
Have you re-installed the OS?
- Yes
CPU
- 5th Generation Intel® Core™ Processors
RAM (brand, EXACT model, what slots are you using?)
- I don't remember
Video Card
- NVIDIA
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)
Is driver verifierenabled or disabled?
- I have not enabled driver verifier.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
- None. I have Windows Defender turned off. I have the Windows Firewall turned off
Are you using proxy, vpn, ipfilters or similar software?
- There is no proxy configured, no VPN and no ipfilters.
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
- I am not using any Disk Image tools.
Are you currently under/overclocking? Are there overclocking software installed on your system?
- I am not under/overclocking. There is no and never has been any overclocking software on this system

[*]

I can't run speccy because it won't run in recovery mode.

x BlueRobot · Dec 3, 2023

Since this is a Windows 7 machine, then the issue is probably just a bad hard disk. Have you ran any diagnostics? Are you able to easily access the current hard disk and remove it for another one?

Docfxit · Dec 3, 2023

The hard drive is an SSD. I have replaced it last year. When the Windows 10 partition isn't hidden on the drive it works great. I have run
chkdsk c: /f /r And it ran fine.
sfc /scannow /offbootdir=e:\ /offwindir=f:\windows And it did fix a file.

x BlueRobot · Dec 4, 2023

The dump file you uploaded was a Stop 0x124 so I would suggest that you run some SSD diagnostics; manufacturer specific if you're able to. So, it seems that you're able to boot from Windows 10 but not Windows 7? I would advise against dual-booting since it usually causes more problems than it is worth.

Docfxit · Dec 4, 2023

The error status 0xc000035a means you are trying to load a 64-bit application, but this CPU does not support 64 bit mode.

The hardware does support 64bit mode. But the Windows 7 OS that I'm trying to boot into is 32bit.
How can I find what program/DLL might be 64bit?

xilolee · Dec 5, 2023

What were you doing before the BSOD?

x BlueRobot · Dec 5, 2023

Docfxit said:
How can I find what program/DLL might be 64bit?

There probably isn't one, I should imagine that one of your boot files has become corrupt in some way. It will be even more difficult to debug without any of the other dump files, but since the crash is probably occurring very early within the boot process, then I should imagine they aren't getting saved.

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I'm getting a BSOD 0x0000006b (0xc000035a)

Docfxit

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I'm getting a BSOD 0x0000006b (0xc000035a)

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