[SOLVED] IE9 Will Not Update to IE10 or IE11.

CorruptHuman

CorruptHuman

Member
Joined
Apr 27, 2016
Posts
12
Location
127.0.0.1
Hello everyone,

I have been trying to update to IE10 or IE11 from IE9 with no success. I have noticed a ton of failed windows updates but I am not sure which may actually be related to this issue. I have followed the Windows Update Posting Instructions and have pulled the CBS folder after running sfc /scannow as well as the Update Readiness Tool. Prior to pulling these logs I ran ccleaner to clean temp files and any potential registry issues that might be causing the problem. Thank you all for your help in resolving this issue.

I apologize about the link below for the logs. My machine wouldn't let me upload the files.

Dropbox - CBS.zip
 
Hi and Welcome to Sysnative. Let's see if we can get you fixed up. Please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-02 11:01:03.519
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\jeff.carr\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\package_1_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_1_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.cat.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\package_1_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_1_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.mum.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\package_2_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.cat.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\package_2_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb3058515~31bf3856ad364e35~amd64~~9.4.1.0.mum.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\package_for_kb3058515_rtm~31bf3856ad364e35~amd64~~9.4.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_for_kb3058515_rtm~31bf3856ad364e35~amd64~~9.4.1.0.cat.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\package_for_kb3058515_rtm~31bf3856ad364e35~amd64~~9.4.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_for_kb3058515_rtm~31bf3856ad364e35~amd64~~9.4.1.0.mum.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\Package_for_KB3058515~31bf3856ad364e35~amd64~~9.4.1.0.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3058515~31bf3856ad364e35~amd64~~9.4.1.0.cat.
Successfully copied file C:\Users\jeff.carr\AppData\Local\niemiro\Archive\Packages\Package_for_KB3058515~31bf3856ad364e35~amd64~~9.4.1.0.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3058515~31bf3856ad364e35~amd64~~9.4.1.0.mum.

Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-05-02 11:01:57.901
Script hash: iBNuwDdB+nLAXVp5/aeMHx5I2Wmj/1JPH+DFf5W18xw=
----------------------EOF-----------------------


View attachment CheckSUR.log
 
Our updates are managed a bit differently in our environment. Would you like me to attempt to upgrade from IE 9 to IE 11 again, or is there a specific set of updates you were wanting me to install first? Thank you again for all of your help.
 
Are you using a WSUS server?

Yes, go ahead and attempt to update to IE11. If it fails I will need two logs from you. Thanks.
c:\windows\logs\cbs\cbs.log
c:\windows\windowsupdate.log
 
WSUS+SCCM. I will keep you updated.


------ Install failed. I pulled the below from the install log for IE11 -----

01/05/2016 10:14:30 - ******************************************************************************************
- Starting IE11Main-Win7x64.ps1
- This script will attempt to install Internet Explorer 11 and the
- October 2015 IE11 Cumulative Update.
- Script is dependant on IE11Prereq-Win7x64.ps1 having run successfully
- and system successfully completing a reboot.
01/05/2016 10:14:30 - Checking to see if IE11 is already installed.
01/05/2016 10:14:30 - Internet Explorer 11 is not installed. Proceeding with installation.
01/05/2016 10:14:30 - Starting IE11 installation
01/05/2016 10:15:15 - Confirming if IE11 installed successfully.
01/05/2016 10:15:15 - ERROR: Internet Explorer 11 did not install. Exit code is: 40007. Script will exit.

---------------------------------------------------------------------------------------------

---------------------------------------------------------------------------------------------

It appears this is related to pre-requisite updates not being installed correctly.

00:33.743: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:33.743: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:33.759: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.19045 >= 6.1.7601.17727 (True)
00:33.759: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.19045 >= 6.1.7601.17617 (True)
00:33.759: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.19045 >= 6.1.7601.17888 (True)
00:33.759: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:33.759: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:33.774: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:33.774: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:36.223: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:36.223: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
00:36.239: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:41.247: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
00:41.247: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
00:41.247: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AC91.tmp
00:41.262: INFO: Unable to remove directory C:\Windows\TEMP\IE1AC91.tmp, marking for deletion on reboot.
00:41.262: INFO: Released Internet Explorer Installer Mutex
 
All of the logs have been attached. Another interesting thing that happened is that I restarted the machine after the install failed failed, Ran the installer again, and the installer displayed that IE 11 installed successfully. Restarted the machine as it says to do after installing IE 11... The machine is still on IE 9. :lol:
 
Last edited by a moderator:
OK I see some issues we likely need to take care of. Please do the following.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Please do the following.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3058515

4. Let me know if it says it was successful or if there are any errors.
 
I ran this installer since the beginning. Is this the offline installer? This seemed like it was downloading files from Microsoft during the install process.

::EDIT::

I'm a liar. :)
EIE11_EN-US_MCM_WIN764 was the name of the one I was using.

I will try the one from the link.
IE11-Windows6.1-x64-en-us is the one from your link.

Thank you.
 
BrianDrab said:
Thanks. I suspected something wrong with that update.

When you attempt to install IE11, are you using the offline installer from the following link? If not, can you try it?
Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Center
Click to expand...


The installation still fails. Do you think this single update is the culprit? Is there a way to uninstall it even though it's corrupt? I can try anything you suggest in safe mode as well. I do have physical access to the machine.

What type of affects can the below commands have on the system? Will it help?

net stop Wuauserv
attrib -r %systemroot%\SoftwareDistribution /S /D
rd /s /Q %systemroot%\SoftwareDistribution
net start Wuauserv
shutdown -r
 
The installation still fails. Do you think this single update is the culprit?
Click to expand...
I don't know if it's the only issue but appears to be part of the problem.

Is there a way to uninstall it even though it's corrupt?
Click to expand...
Yes but it's tedious. We may do that but like to try other things first.
What type of affects can the below commands have on the system? Will it help?

net stop Wuauserv
attrib -r %systemroot%\SoftwareDistribution /S /D
rd /s /Q %systemroot%\SoftwareDistribution
net start Wuauserv
shutdown -r
Click to expand...

This is a common thing we do depending on the situation. Basically after doing this, the first time you check for windows updates it will take a long time as it has to update the entire windows update cache. Also the windows update history will be gone (but that is very minor). We may do this as well but wanted to try a couple things first.


Can you try installing IE with the offline installer again but do it when you are disconnected from the internet. Let me know the results. If it fails, please send me the IE11_Main.log and the CBS.log.

Thanks.
 
BrianDrab,

It appears that my time to troubleshoot this issue has dried up. The user and I decided to run Firefox for the time being until the window of opportunity opens to re-image the machine. Thank you for your time and help with this issue. If there are any tutorials on troubleshooting Windows Updates on this forum that I can look through in order to give back to the community here please direct me. Thank you again and I hope you have a great day.
 
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