[SOLVED] IE11: install ERROR: Neutral package installation failed (exit code = 0x80004005 (214

J

Jeffrey

Well-known member
Joined
May 14, 2015
Posts
76
Hi there,

I am trying to upgrade to Windows 10 using Windows Update & one of the requirements is having IE 11 installed. I use Firefox as my browser & never bothered to upgrade from IE 10 to IE 11. Now that I need to, I can't with this error in IE11_main.log:

ERROR: Neutral package installation failed (exit code = 0x80004005 (2147500037))

Please help,

Thanks, Jeff

The entire ie11_main.log:

00:00.000: ====================================================================
00:00.000: Started: 2015/12/10 (Y/M/D) 12:00:22.038 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.000: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.000: INFO: Previous version of Internet Explorer: 10.0.9200.17566
00:00.000: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.015: INFO: ...and 11.1.0.0...
00:00.015: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.015: INFO: iexplore.exe version check success. Install can proceed.
00:00.015: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.015: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.015: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.015: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.187: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.203: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE16190.tmp\Spelling_en.msu.
00:00.218: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.218: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE16190.tmp\Hyphenation_en.msu.
00:00.218: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.231: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:02.558: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE16190.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE16190.tmp\IE11-support\HardwareBlockingList.xml"
00:02.652: INFO: Hardware support check succeeded. Installation will continue.
00:02.652: INFO: Windows 7 operating system detected.
00:02.652: INFO: Service pack major: 1
00:02.652: INFO: Service pack minor: 0
00:02.652: INFO: Service pack name: Service Pack 1
00:02.667: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:02.667: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:02.667: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.19045 >= 6.1.7601.17727 (True)
00:02.667: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.19045 >= 6.1.7601.17617 (True)
00:02.667: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.19045 >= 6.1.7601.17888 (True)
00:02.683: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:02.683: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:02.699: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:02.699: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:11.903: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE16190.tmp\IE-Spelling-en.cab
00:11.918: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE16190.tmp\IE-Hyphenation-en.cab
00:11.918: INFO: Waiting for 0 prerequisite downloads.
01:14.787: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
01:14.787: INFO: Waiting for 0 language pack downloads.
01:14.787: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
01:14.834: INFO: No reboot logic message NrApiStart(0), lParam=0x005b2828 returned 0x00000000.
01:15.302: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
01:15.302: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
01:15.302: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE16190.tmp\IE11-neutral.Downloaded.cab
01:15.333: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE16190.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:20.294: INFO: Process exit code 0x80004005 (-2147467259) [Unspecified error ]
01:20.294: ERROR: Neutral package installation failed (exit code = 0x80004005 (2147500037)).
01:20.294: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:20.294: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:20.309: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:20.309: INFO: Waiting for Active Setup to complete.
01:20.496: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:20.496: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:20.512: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:20.528: INFO: SQM Upload returned 403
01:25.520: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE16190.tmp
01:25.566: INFO: Unable to remove directory C:\Windows\TEMP\IE16190.tmp, marking for deletion on reboot.
01:25.566: INFO: Released Internet Explorer Installer Mutex
 
No, I didn't. I thought IE11 was a prerequisite, either way. Are you saying it's not & I can use the Media Creation Tool instead ?
 
If you use the MCT, Internet Explorer 11 shouldn't be a prerequisite.
 
Also, does my inability to install IE11 indicate my Windows 7 is not in tip top shape ? Could that compromise any Windows 10 upgrade ?
 
I've already upgraded several other PCs to Windows 10 via Windows Update & kept all my setting, etc. Would using MCT work the same way or do I have to wipe this computer & perform a clean install ?
 
Not being able to install Internet Explorer 11 tells us that there's indeed a problem with your Windows 7 installation, but this won't compromise your Windows 10 install since the whole system is being replaced. And you'll also have the option to keep all your programs, data and settings by upgrading to Windows 10 via the MCT.
 
Alright :) Let me know how it goes!
 
So, far Windows 10 would not install due to boot partition size. I changed the boot partition to my C drive from the hidden 100MB one & am retrying to install.
 
Installing Win10 didn't work.

The procedure was going along fine; it got to a point where there was a blue screen with a notice that the installation process would reboot my PC a few times. Then, suddenly, I was back to my Win7 desktop without any reboot; the installation just seemed to stop, no error messages or any other kind of messages from Win10 at all. It was as if I hadn't even tried the upgrade.

After no disk activity for a while with the CPU at idle, I started Windows Update. When it opened up Windows Update said,

"Windows 10 couldn't be installed"

"Failed: 1 update"

"Error(s) found:
C19000101-20017 Windows Update encountered an unknown error.
Get help with this error"

"Most recent check for updates: Today at 11:26 AM
Updates were installed: Today at 8:35 PM (Failed). View update history
You receive updates: For Windows and other products from Microsoft Update"

I used Media Creation Tool for my upgrade.
 
Before my last try at Windows 10, I marked my C drive as 'active' in Disk Management & rebooted to my Windows 7 Repair Disk CD to make C the boot partition. But, I still have the little 100MB partition at the 'front' of the drive & I set it as 'unallocated' in Disk Management.

This is on a Samsung 850 EVO 250GB SSD. Samsung likes to keep 10% of the SSD for 'overprovisioning' & the 'last' 23.29GB are also unallocated, for this purpose.

I also have a Seagate 1,000GB SSHD as drive D, my data drive. Both of these are run through an Asmedia PCIe 1-lane SATA 3 controller (The PC is a refurbished HP 6005 Pro & uses an AMD RS880 chipset).

So, I'll have to push the C drive to the 'front' to gobble up the former 100MB 'reserved partition' before I even try changing to GPT. I plan to use 'MiniTool Partition Wizard Free' to expand to the 'front'. []Page Not Find | MiniTool Partition Wizard

Is there any easy way to tell an MBR disk from a GPT disk ? I don't see anything in Disk Management about it.

Do you think the SATA PCIe controller is a problem ?

Should I switch both my SSD & the SSHD to GPT ?

I will wait to hear back from you before I go to make any changes.
 
Yay, I've got Windows 10 installed & running !

But, I didn't convert my drives to GPT partitions.

I looked at the article, "Windows Setup: Installing using the MBR or GPT partition style" & it talked about a mismatch between MBR or GPT partition types & UEFI or Legacy BIOS modes. But I don't have a UEFI-based PC. Also, to convert MBR to GPT with AOMEI Partition Assistant I would have to buy the Professional version for $49 since converting is not supported in their Standard free version.

So, I used the shade tree mechanic's old standby: troubleshoot by doing the cheapest things first.

1. I used MiniTool Partition Wizard Free to absorb the former System Partition but now unallocated 100MB space at the beginning of my SSD into the C drive.

Then, in the article "How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation", methodology for error 0xC1900101-0x20017, I:

2. I disabled my Avast Pro antivirus,

3. I disconnected all my USB stuff except a basic USB/touchpad keyboard,

4. I disconnected my ethernet cable,

5. I used the Windows 10 installation DVD I made with the Media Creation Tool.

Installation went smoothly. Then I shut down, reconnected my USB stuff & the ethernet cable. I booted back up, reenabled my Avast antivirus & let Windows update itself.

So, thank you for all your attention & help; it's working real good now !
 
Glad to see that you got your Windows 10 installation up and running Jeffrey :)

And no problem, you're welcome!
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top