IE11 failing to install

T

thebiguike

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Mar 28, 2016
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Organization of over 10,000 PCs. Have migrated majority of PCs from IE9 to IE11. I have a few that refuse to upgrade to IE11. So refuse to upgrade to IE10. Common thread is they all fail on file not found. Specifically, from the CBS.log

Error in cbs.log
2016-03-28 08:34:22, Info CBS Failed to find file: amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.16428_none_a54e2b30089fa8b4\MemoryAnalyzer.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2016-03-28 08:34:22, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Whereas the manifest file shows another version value, that version directory doesn't exist in the winsxs folder. I believe this is where the problem lies. I have run sfcfix but it finds no errors. I have attached the CBS.log file for those interested.

Here is hoping someone else has run into this problem, and has a solution, other than reinstall.

Thank you,
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip
 
zcomputerwiz said:
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment 19965
Click to expand...

OK done it but still failing on the version of memoryanalyzer. See attached two zip files.
 

Attachments

Code: 
PinDeployment: amd64_microsoft-windows-i..nlevel-languagepack_31bf3856ad364e35_6.3.9600.16428_en-us_5fdd062cdc61078c
2016-04-05 22:05:59, Info                  CBS    Failed to find file: amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17501_none_a541fc0e08a8dbb7\MemoryAnalyzer.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Looks like this file is from KB3008923.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip
 
CODE
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-06 18:09:57.049
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\adminsalmaniwg\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS


Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17501_none_a541fc0e08a8dbb7.


Successfully copied file C:\Users\adminsalmaniwg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17501_none_a541fc0e08a8dbb7\memoryanalyzer.dll to C:\Windows\WinSxS\amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17501_none_a541fc0e08a8dbb7\memoryanalyzer.dll.


Successfully restored ownership for C:\Windows\WinSxS
Successfully restored permissions on C:\Windows\WinSxS
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 25 datablocks.
Finish time: 2016-04-06 18:10:31.915
Script hash: SO0/4wBpL/tl/OA4fSZ9EAO2UueXbqzl7Nmv0uUmTMA=
----------------------EOF-----------------------
/CODE

FYI ran IE install afterward and still received the same error message. See attached.
Although the path is correct and the dir has been created, the installer still reports file not found.
I will run a chkdsk to ensure there is nothing wrong with the HDD, but believe all is clear on that front.
Strange ... and frustrating!

Thanks for all your help
 

Attachments

Let's try this:

Reset the Windows Update Components using the Windows Update Troubleshooter: https://support.microsoft.com/en-us/kb/971058

After the Windows Update Troubleshooter has completed, disconnect your computer from the network.

Lastly, run the IE11 offline installer downloaded earlier to install Internet Explorer.

If it fails, attach IE11main and cbs.log with your reply.
 
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