[SOLVED] IE10/11 update error on Dell Optiplex 3010

[timgoodman]

Hi there,

Please can you help; i landed here after months of tring to sort and then ignoring it and using chrome but with flash chrome support ending soon i really need to get ie9 updated! Attached are the relevant files (I hope) to start.

The error code is on Windows update and is 9C59 if that helps?! I am usually pretty good at sorting my own problems but this one foxes me :banghead:

All the best,

Tim

I can't seem to attach; does this help...?:huh:

https://drive.google.com/file/d/0B7RWMBFeVJnXRjVHSTVGS0wwUFU/view?usp=sharing

 

[zcomputerwiz]

Run Windows Repairs
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates

11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

Once your computer is back at the desktop, check for Windows Updates and pick one to install.
If the update fails, include C:\Windows\Logs\CBS\CBS.log, IE11_main.log, the KB# of the update, and the error code with your reply.

 

[timgoodman]

Thank you for the reply; I have been unexpectedly away from work and will do as instructed first thing Monday morning!

 

[timgoodman]

This is closed. I apologise as re imaging was stated without my knowledge so i have test env for this issue ant more. Very sorry for delay with reply.

 

[zcomputerwiz]

Thanks for the update :)