[SOLVED] IE 11 Would not run, Feature will uncheck, but does not repair

J

jer0mey

Member
Joined
Jul 24, 2015
Posts
7
I have a win7 x64 pc with IE 11 problems.

The user originally reported that IE would not run. Click the icon and it does nothing.

Tried removing the IE 11 update but it failed with an error.
Tried removing the IE 11 feature by unchecking, rebooting, and re-checking the feature and this did not fix it.

Downloaded and ran MS SURT.

Ran SFCFix and got this:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-24 08:36:03.782
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17728_none_a52dbd5208b7f9ae". See CBS logfile for more details.


CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.dll


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 5
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-24 08:39:30.856
----------------------EOF-----------------------

Please advise on how to move forward. I am working remotely and do not have access to a DVD. I prefer not to have to do a Win7 repair/reinstall, but will go pick up the PC if that is the answer.

Thanks!
jer0mey
 
I am also uploading using the SFCFix tool because the attachments (rest of them) are too large.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment 14712

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing Manifests
  5. Open the Manifests folder and copy the files into the following folder

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Run the System Update Readiness Tool (SURT) again.
  7. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.log

View attachment packs.zip
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-24 15:16

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17728_none_a52dbd5208b7f9ae.manifest amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17728_none_a52dbd5208b7f9ae
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17728_none_a52dbd5208b7f9ae.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Summary:
Seconds executed: 634
Found 1 errors
Fixed 1 errors
CSI Manifest Failed Catalog Check Total count: 1
Fixed: CSI Manifest Failed Catalog Check. Total count: 1
 
Do you have the log from SFCFix too? It should be SFCFix.txt on your Desktop.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-24 14:53:04.886
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\bvincent\Desktop\sfcfix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.ptxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieui.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\iexpress.exe.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\wextract.exe.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..texplorer.resources_31bf3856ad364e35_11.2.9600.16428_en-us_1fe3862469d3980a\ieunatt.exe.mui

The file \\?\C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.dll is in use and must be replaced over a reboot.
Successfully copied file C:\Users\bvincent\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.ptxml to C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.ptxml.
Successfully copied file C:\Users\bvincent\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieui.dll to C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieui.dll.
Successfully copied file C:\Users\bvincent\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\iexpress.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\iexpress.exe.mui.
Successfully copied file C:\Users\bvincent\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\wextract.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\wextract.exe.mui.
Successfully copied file C:\Users\bvincent\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-i..texplorer.resources_31bf3856ad364e35_11.2.9600.16428_en-us_1fe3862469d3980a\ieunatt.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-i..texplorer.resources_31bf3856ad364e35_11.2.9600.16428_en-us_1fe3862469d3980a\ieunatt.exe.mui.

Successfully pended file for replace over reboot: \\?\C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.dll

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.ptxml
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.ptxml
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieui.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieui.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\iexpress.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\iexpress.exe.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\wextract.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-iexpress.resources_31bf3856ad364e35_11.2.9600.16428_en-us_05dc98c139e16afb\wextract.exe.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..texplorer.resources_31bf3856ad364e35_11.2.9600.16428_en-us_1fe3862469d3980a\ieunatt.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..texplorer.resources_31bf3856ad364e35_11.2.9600.16428_en-us_1fe3862469d3980a\ieunatt.exe.mui
PowerCopy:: directive completed successfully.




Reboot:: directive completed successfully.




PostRebootCorruptionDetection::
No hash verification failures detected.
PostRebootCorruptionDetection:: directive completed successfully.




PostRebootRestorePermissions::
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17728_none_46d911cfc3458be9\ieframe.dll
PostRebootRestorePermissions:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-07-24 15:10:43.676
----------------------EOF-----------------------
 
Hi zcomputerwiz,

This seems to have resolved my problems. I cannot thank you enough for your help.

I do PC work every day and it would have taken me many more hours to complete this task (or I would have reloaded the PC) without your help.

Thank you!
jer0mey
 
The log looks good too :thumbsup2:

If you encounter any further problems please post back.
 
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