[SOLVED] I keep getting blue screens

[desbest]

The zip file is attached.
· OS - Windows 8:1
· x86 (32-bit) or x64 ? 64 bit
· What was original installed OS on system? Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 2 years
· Age of OS installation - have you re-installed the OS? Yes

· CPU Intel Core i3-5010U CPU @ 2.10GHz
· Video Card Intel HD Graphics
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer HP
· Exact model number (if laptop, check label on bottom) HP Pavillion 15

I can't run performance monitor because of errors.
View attachment SysnativeFileCollectionApp.zip

· Laptop or Desktop? Laptop

 

[xilolee]

Hi desbest. :welcome:

It seems the cause is your Broadcom BCM43142 802.11 bgn Wi-Fi Adapter.
I think now there are problems with MS servers, hence I have problems using WinDbg.
I can't find a driver webpage for your adapter, and I can't check your manufacturer website because there are many HP pavilion 15 models.
What's the exact model?

You can try to disable/disconnect your Wi-Fi adapter and use the ethernet adapter to see if the problem persists...

 

[desbest]

[h=4]HP Pavilion Notebook - 15-p247sa (ENERGY STAR)
Model #: L2W58EA[/h]

 

[xilolee]

It seems there are updates for your laptop/notebook: Software and driver results for HP Pavilion Notebook - 15-p247sa (ENERGY STAR) (click)

I only checked the BIOS, the Broadcom driver seems to be older than yours (where did you update it?) and it seems HP is calling back batteries for some laptop models (yours is included): HP Notebook Computer Battery Safety Recall and Replacement Program (click)

I think you are able to check for yourself if you need to update other drivers listed in that webpage, but if you need help, ask again!

 

[desbest]

I didn't check what version of the Broadcom driver I had and just installed the one off the website.
Should I update the BIOS?

 

[xilolee]

HP wrote:

NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.

In your manual:

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

Although I suggest you to read the BIOS update instructions directly on your manual (i.e., download it and read it carefully).

 

[desbest]

I've updated the BIOS. I'll wait and see if I get any more freezes, blue screens or internet cut offs.

 

[desbest]

I've refreshed my computer so now the blue screens are gone, but now the internet keeps on cutting off. I have the latest driver off the HP website.

 

[xilolee]

I.e.:
- Did you use windows 8.1 refresh function? Or what?
- Are you using a wireless connection?
- Or does this happen with an ethernet connection?

 

[desbest]

I used the windows 8.1 refresh function. I am using a wireless connection, I have not tested it with the ethernet.

 

[xilolee]

Maybe you should try it...

 

[MichaelB]

I used the windows 8.1 refresh function. I am using a wireless connection, I have not tested it with the ethernet.

Hi,

as your WLAN-Adapter goes off & on as seen here:

03 ffffd000`232fcd90 fffff801`192112bb nt!KeWaitForSingleObject+0x373
04 ffffd000`232fce20 fffff801`16121e6c nwifi!FilterDetach+0x87
05 ffffd000`232fcf20 fffff801`161417ea ndis!ndisFInvokeDetach+0x38
06 ffffd000`232fcf50 fffff801`1612f454 ndis!ndisDetachFilterInner+0x20a
07 ffffd000`232fcfd0 fffff801`16112331 ndis!ndisDetachFilter+0x7c
08 ffffd000`232fd010 fffff801`160f8c5c ndis!Ndis::BindEngine::Iterate+0x19671
09 ffffd000`232fd220 fffff801`160fa80c ndis!Ndis::BindEngine::UpdateBindings+0x64
0a ffffd000`232fd250 fffff801`160f8984 ndis!Ndis::BindEngine::DispatchPendingWork+0x50
0b ffffd000`232fd280 fffff801`160faeac ndis!Ndis::BindEngine::ApplyBindChanges+0x58
0c ffffd000`232fd2d0 fffff801`16135242 ndis!ndisMSetMiniportReadyForBinding+0x88
0d ffffd000`232fd3b0 fffff801`160ffd75 ndis!ndisPnPRemoveDevice+0x1ae
0e ffffd000`232fd600 fffff801`1613ac93 ndis!ndisPnPRemoveDeviceEx+0x59
0f ffffd000`232fd630 fffff801`160fadf8 ndis!ndisPnPIrpRemoveDevice+0x4fa3
10 ffffd000`232fd690 fffff803`b545baf6 ndis!ndisPnPDispatch+0x1f8
11 ffffd000`232fd700 fffff803`b54c9e70 nt!IopSynchronousCall+0xfe
12 ffffd000`232fd770 fffff803`b511ced6 nt!IopRemoveDevice+0xe0
13 ffffd000`232fd830 fffff803`b54c9875 nt!PnpRemoveLockedDeviceNode+0xf2
14 ffffd000`232fd890 fffff803`b54c97ee nt!PnpDeleteLockedDeviceNode+0x4d
15 ffffd000`232fd8d0 fffff803`b54c8c01 nt!PnpDeleteLockedDeviceNodes+0x9a
16 ffffd000`232fd950 fffff803`b54636a1 nt!PnpProcessQueryRemoveAndEject+0x539
17 ffffd000`232fdab0 fffff803`b5463ae7 nt!PnpProcessTargetDeviceEvent+0x9d

you should open the Servicedoor, remove and clean carefully all pins from dust, reseat the module and try again.

Not to mention your Broadcom isn't the stablest Adapter and therefore HP removed that device in further productions.

The Servicemanual beginning at page 62 shows how to replace with a better one (Intel), use the Sparepartnumber to search for as its a branded adapter!
http://h10032.www1.hp.com/ctg/Manual/c04511833

regards
Michael - HP Expert

 

[desbest]

I used the windows 8.1 refresh function. I am using a wireless connection, I have not tested it with the ethernet.

Maybe you should try it...

I've tested it with the ethernet and it doesn't work.

 

[xilolee]

I.e., both your ethernet and wifi connections aren't stable...
Does this happen when a specific program is running?

 

[desbest]

It doesn't matter what program is running, it can happen even when no programs are running.

 

[xilolee]

Try to download and install the original drivers for your laptop:

Broadcom 802.11b/g/n Wireless LAN Driver 6.223.215.14 A (click)

Realtek Local Area Network (LAN) Driver 1.10 Rev.A (click)

 

[desbest]

I still have the same problem with those drivers. HP has given me a newer driver not listed on my product page, so let's see if that helps.

 

[xilolee]

Do you get the connection from the phone line wall jack -- phone line splitter -- rj11 cable -- modem/router? Or what?

 

[MichaelB]

> I still have the same problem with those drivers. HP has given me a newer driver not listed on my product page,

Yes!

seems some action is required by you?
SYMBOL_NAME: bcmwl63a+290be1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bcmwl63a

IMAGE_NAME: bcmwl63a.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 55960bf3

STACK_COMMAND: .cxr 0xffffd002052fbec0 ; kb

BUCKET_ID_FUNC_OFFSET: 290be1

FAILURE_BUCKET_ID: AV_bcmwl63a!unknown_function

BUCKET_ID: AV_bcmwl63a!unknown_function

PRIMARY_PROBLEM_CLASS: AV_bcmwl63a!unknown_function

TARGET_TIME: 2016-09-05T15:34:21.000Z

OSBUILD: 9600

OSSERVICEPACK: 18378

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

there is more beside blaming Broadcom which behaves unusual and is already newer
fffff800`5ec81000 fffff800`5f3b8000 bcmwl63a (no symbols)
Loaded symbol image file: bcmwl63a.sys
Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
Image name: bcmwl63a.sys
Browse all global symbols functions data
Timestamp: Fri Jul 3 06:13:39 2015 (55960BF3)

additional Software which might cause troubles

fffff800`5e27a000 fffff800`5e493000 SpyshelterKb SpyshelterKb.sys Fri Feb 5 12:31:01 2016 (56B487F5)
fffff800`5e51d000 fffff800`5e537000 CLVirtualDrive CLVirtualDrive.sys Tue Nov 12 04:31:36 2013 (5281A118) (Cyberlink?)
fffff800`5e4b9000 fffff800`5e4e5000 kneps kneps.sys Mon May 16 15:33:56 2016 (5739CC44) (Kaspersky)
fffff800`5f9c5000 fffff800`5f9d6000 vmnetbridge vmnetbridge.sys Sun Jul 27 15:30:32 2014 (53D4FEF8) (VMWare)

nuff said^^

 

[desbest]

Do you get the connection from the phone line wall jack -- phone line splitter -- rj11 cable -- modem/router? Or what?

When the internet disconnects, I have tried using the ethernet wire to access the internet. The ethernet wire is not recognised when looking at the network adapters. Windows does not recognise it as plugged in.

> I still have the same problem with those drivers. HP has given me a newer driver not listed on my product page,

Yes!

seems some action is required by you?

there is more beside blaming Broadcom which behaves unusual and is already newer

additional Software which might cause troubles

fffff800`5e27a000 fffff800`5e493000 SpyshelterKb SpyshelterKb.sys Fri Feb 5 12:31:01 2016 (56B487F5)
fffff800`5e51d000 fffff800`5e537000 CLVirtualDrive CLVirtualDrive.sys Tue Nov 12 04:31:36 2013 (5281A118) (Cyberlink?)
fffff800`5e4b9000 fffff800`5e4e5000 kneps kneps.sys Mon May 16 15:33:56 2016 (5739CC44) (Kaspersky)
fffff800`5f9c5000 fffff800`5f9d6000 vmnetbridge vmnetbridge.sys Sun Jul 27 15:30:32 2014 (53D4FEF8) (VMWare)

nuff said^^

I uninstalled Kaspersky as when I installed it, internet explorer and google chrome failed to open. I had to send log files to Kaspersky HQ for them to debug this. Another forum said the culprit was Kaspersky. The forum was malwarebytes.
I've uninstalled vmware.