[SOLVED] I can't update my windows 8.1 to windows 10 - Error 80070004

[xistose]

Hi,

I try sfcfix, sfc /scannow (includind with windows 8.1 DVD), subinacl and other procedures. But none help me to update my Pc to Windows 10 with windows update.

The SFCFix repair some errors.

But the sfc /scannow show other errors that it can't repair and SFCFix don't find.

CBS Folder--> Microsoft services (I cannot attach CBS folder in sysnative, than I post on onedrive)

thank's

 

[zcomputerwiz]

If you would like to upgrade to Windows 10 you can run the Windows 10 Media Creation Tool: Installing Windows 10 using the media creation tool - Windows Help

This will provide the option to upgrade to Windows 10 immediately without requiring additional updates to Windows 8.1

• If you want to upgrade to Windows 10 for free, select [FONT=WOL_Bold]Upgrade this PC now[/FONT] in the tool.

 

[xistose]

Hi zcomputerwiz,

I try the procedure, but the installation fail.



Thank you.

 

[zcomputerwiz]

Do you have your user profile linked to another drive on your computer?

 

[xistose]

Yes, I have. But not in the same pc.

I log the same account in a desktop and a notebook.

You think is this?

 

[zcomputerwiz]

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   dir /al /s C: > %userprofile%\Desktop\junctions.txt
   
   
4. This will create a file, junctions.txt on your Desktop. Please attach junctions.txt with your reply.

 

[xistose]

junctions.txt--> View attachment junctions.txt

 

[zcomputerwiz]

It doesn't appear that is the problem in your case.

Let's try to review the installation logs.

Please upload C:\$Windows.~BT\Sources\Panther\setupact.log and setuperr.log

 

[xistose]

I share these logs on onedrive in this link Microsoft services.

 

[zcomputerwiz]

It appears that the upgrade is failing because of some user accounts used for SQL Server 2014. Any idea what that is for?

 

[xistose]

No, I don't. But I am uninstall the SQL Server and try the update again.

 

[xistose]

The update fail again.

In this link Microsoft services I share setupact.log and setuperr.log

 

[zcomputerwiz]

Make sure you have a good backup of your entire computer and create a System Restore point for good measure.

I'll send instructions to remove the account via PM.

 

[xistose]

zcomputerwiz I do it, but don't work. I reply your direct message

 

[zcomputerwiz]

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   net user
   
   
4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
5. Paste (Ctrl+V) it into your next post please.

 

[xistose]

Thank you zcomputerwiz.

But it isn't necessary. The previous command work.

I appreciate your help.

 

[zcomputerwiz]

So the upgrade was successful?

 

[xistose]

Unfortunate no. But the error code it's different now.

The new code is 80070005-3000D.

 

[zcomputerwiz]

Please attach setupact.log and setuperr.log again.

 

[xistose]

This time the files are small:

View attachment setupact.log

View attachment setuperr.log