I cant reset my PC

T

tottorini

Member
Joined
Dec 23, 2022
Posts
12
Hi there.
I wanted to reset my PC and get rid of my files. I used the "Reset this PC" option first, but for some reason around 65-68% I always got this message "There was a problem resetting your PC, No changes were made". I tried everything, unfortunately I don't have a USB, so I can't do the reset the old fashion way. I hope I can get some help here. Thanks.
 
Firstly, I was holding the Shift key when I restarted my PC, and I tried to reset from there, but the problem was the same. In Command Prompt, I used the code 'reagentc /disable' to disable the recovery enviroment agent. Then I used the code 'reagentc /enable' I restarted my PC, and I tried to reset again but the same happened. I checked setupact file located in Sysreset, and a saw some errors. Do you want me to send the logs? Thanks.
 
  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to perform a quick check and press Enter: DISM /Online /Cleanup-Image /CheckHealth
Once that is finished Report back any message that you receive. Keep the command window open in it type sfc /scannow and hit Enter.

Let us know of any messages.
 
Hi. Thanks for helping me even now... Merry Christmas to all :)
Here are the results.
C:\Windows\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.1556

The component store is repairable.
The operation completed successfully.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.


Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>
 
After running chkdsk /r Report any messages you receive.

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to perform a quick check and press Enter: DISM /Online /Cleanup-Image /RestoreHealth <----Changed from CheckHealth to RestoreHealth
Once that is finished Report back any message that you receive. Keep the elevated(Administrator) command window open and in it type sfc /scannow and hit Enter.

Let us know of any messages.
 
Corday said:
OK, then run chkdsk/r
Click to expand...
C:\Windows\system32>chkdsk/r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
 
xrobwx71 said:
After running chkdsk /r Report any messages you receive.

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to perform a quick check and press Enter: DISM /Online /Cleanup-Image /RestoreHealth <----Changed from CheckHealth to RestoreHealth
Once that is finished Report back any message that you receive. Keep the elevated(Administrator) command window open and in it type sfc /scannow and hit Enter.

Let us know of any messages.
Click to expand...
C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.1556

[== 3.8% ]
Error: 14098

The component store has been corrupted.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.


Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>
 
For the chkdsk results in post #14 > type Y and reboot > post images or share links displaying the chkdsk results into this thread


Problems found so far in this thread:

a) failure to reset Windows
b) failure to run scannow
c) component store corruption


If there are problems with chkdsk results then test the disk drive with Sea Tools for Windows (long generic test).


If there are no problems with chkdsk results then the most efficient method to return quickly to a new operating system and maintain files is a Windows custom installation.
A Windows custom installation is designed to install a fresh version of Windows and save files to Windows.old.
After the custom install, drivers, and applications must be reinstalled.
Important files are restored from Windows.old.

The result in many ways is similar to a reset save files.


Another option is to see if anybody has free time during the holiday season.
The time period is unknown but the OS may be able to be troubleshooted in the Windows Update forum.
 
Last edited by a moderator:
zbook said:
For the chkdsk results in post #14 > type Y and reboot > post images or share links displaying the chkdsk results into this thread
Click to expand...
C:\Windows\system32>chkdsk/r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) Y

This volume will be checked the next time the system restarts.

C:\Windows\system32>
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top