I can't do security updates on my windows 10

[xistose]

Hi,

For days now I have tried to update my Windows 10 through Windows Update, but it's still in 0% of progress and don't chage de status.

See these print screen:





Anyone can help me?

Thank's

 

[Aura]

Hi xistose :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[xistose]

Hi Aura,

Thank's for your suport.

This is the cbs log file --> https://onedrive.live.com/redir?resid=634D7E52133582FA!8775&authkey=!ADd66N-K2astKW0&ithint=file,txt

 

[Aura]

It seems that corrupt files were repaired by the SFC scan. Let's see if DISM have anything for us before proceeding.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  DISM /Online /Cleanup-Image /RestoreHealth

• Let the scan run until the end (100%). Depending on your system, it can take some time;
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[xistose]

The new logs:

https://onedrive.live.com/redir?resid=634D7E52133582FA!8776&authkey=!AI9dedrE27NUEuQ&ithint=file,zip

 

[Aura]

Alright, DISM also returned a clean log. Now, try to install your Windows Updates. Give them all the time you need. The best thing to try is to launch the updates before you go to bed, and in the morning, see if they installed. If they failed, please upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log