I cannot update my laptop. I have tried everything. I can't even backup my computer.

A

Adria

Active member
Joined
Oct 11, 2019
Posts
33
Hello.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-10-11 16:28:46.892
Microsoft Windows 10 Build 18362 - amd64
Not using a script file.




SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2019-10-11 16:38:18.083
----------------------EOF-----------------------

I am trying to update my laptop and it won't update 2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4517389). When I do try to make the update happen it fails and says update pending.

When I try to update manually it tells me that my configuration database is corrupt on every individual install I try. Here is the link to COMPONENTS file from the zip to C:\Windows\System32\Config. On Google Drive:
COMPONENTS.zip

CBS file on Google Drive:
CBS.zip



Please let me know what I need to do to fix this and what info you will need. Thank you!
 
Hello and welcome!

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hi Adria

My name is Bruce1270 and I shall be assisting you.

Please do the following.

Upload Drivers Hive
  1. Navigate to C:\Windows\System32\config
  2. Right-click on the current DRIVERS file and select copy
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  3. Right-click on your Desktop and select paste
  4. Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder
  5. Upload the zip from your Desktop to a file sharing service such as Dropbox or OneDrive or SendSpace and include the link with your reply.
 
bruce1270 said:
Hi Adria

My name is Bruce1270 and I shall be assisting you.

Please do the following.

Upload Drivers Hive
  1. Navigate to C:\Windows\System32\config
  2. Right-click on the current DRIVERS file and select copy
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  3. Right-click on your Desktop and select paste
  4. Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder
  5. Upload the zip from your Desktop to a file sharing service such as Dropbox or OneDrive or SendSpace and include the link with your reply.
Click to expand...
Just curious if you received my last message with my drivers.zip? Thanks!
 
Hi Adria

Please do the following

Step 1 - Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download DRIVERS.ZIP and save to your desktop.
  2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
  3. Now we have the DRIVERS file that we will be using to replace your current one.
  4. Navigate to C:\Windows\System32\config
  5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config
Then

Step#2 - DISM

Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Get-Drivers
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.
 

Attachments

Hi Adria

Please try to install the 2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4517389) only through windows updates and post the CBS log if it fails.
 
Hi

Please do the following

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

  1. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  2. Save any open documents and close all open windows.
  3. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  4. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  5. SFCFix will now process the script.
  6. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.
In addition please attach setupapi.dev.log from C:\windows\inf folder.
 

Attachments

<SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-10-19 19:26:14.702
Microsoft Windows 10 Build 18362 - amd64
Using .zip script file at C:\Users\adria Reed\Desktop\SFCFix.zip [0]




FileScan::
[0: 2] C:\Windows\WinSxS\amd64_dual_multiprt.inf_31bf3856ad364e35_10.0.18362.1_none_627905ed79c1430d\multiprt.inf
Expected: UNKNOWN Found: G0qOIUMDKRbZfRPbqyHezEHCu8/6mjYtRHPTosfdwy4=
Expected: 10.0.18362.1 Found: Version number not available.
Successfully traced component amd64_dual_multiprt.inf_31bf3856ad364e35_10.0.18362.1_none_627905ed79c1430d.
Microsoft-Windows-Client-Desktop-Required-Package01~31bf3856ad364e35~amd64~~10.0.18362.1.6A1B9258535857549563C942F68ABB1FE41F53B9C8C44F3F2215116537F947AA

[C:\Windows\INF\multiprt.inf]
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-10-19 19:26:48.042
Script hash: 8xzKorvK5P5Hx5KDZSjnN9IkEoZ4xluxJKiD/hSjBzY=
----------------------EOF----------------------->
 

Attachments

Hi Adria

Please do the following.

Install Driver Manually
1. Click your Start button and type cmd in the search box.
2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears.
3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut.
pnputil -a C:\Windows\WinSxS\amd64_dual_multiprt.inf_31bf3856ad364e35_10.0.18362.1_none_627905ed79c1430d\multiprt.inf

4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway".
Capture.JPG

5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
 
It did not work. I did not get a prompt to "Install this driver software anyway." It says adding the driver package failed. Third-party INF does not contain digital signature information. What happens now? Thanks.
 
Hi Adria

Please do the following.

Step1 - Disable Driver Signature Enforcement
  • Click the Start menu and select Settings.
  • Click Update and Security.
  • Click on Recovery.
  • Click Restart now under Advanced Startup.
  • Click Troubleshoot.
  • Click Advanced options.
  • Click Startup Settings.
  • Click on Restart.
  • On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.

Your computer will restart and you will be able to install non-digitally signed drivers.

Then

follow the instructions to install the Driver Package again from post#12.
 
Hi Adria

Can you explain exactly what happened? Did disabling the driver signature go through successfully? When you tried the pnputil command did it provide any error messages or codes? You can post a screenshot if that is easier.

Also please attach the CBS and setupapi.dev.log to your next post.

Thanks.
 
I did it again and the disabling the driver signature did go through successfully and I at least got it to- "install the driver software anyway." However, it failed to install the driver package. I have attached screenshot, CBS, Setupapi.dev.log. Thanks.
 

Attachments

Hi Adria

The setupapi.dev.log file attached is the incorrect one. In the same folder there will be a file called setupapi.dev.log (as well as a file called SETUPAPI.DEV.LOG.TXT)

Please attach the file called setupapi.dev.log

Thanks
 
Hi Adria

Please do the following

In the Search box type Command Prompt, right-click the result, and select Run as administrator.
Type the following command to stop the Windows Update Service and press Enter:
net stop wuauserv
Type the following command to stop the Background Intelligent Transfer Service and press Enter:
net stop bits
navigate to C:\Windows\SoftwareDistribution
Select all its content by pressing Ctrl + A keys and click the Delete button to clear the content.
Return to the Command Prompt, type the following command to start the Windows Update Service and press Enter:
net start wuauserv
Type the following command to start the Background Intelligent Transfer Service and press Enter:
net start bits
Close the command prompt.

Please let me know if all was successful.
 
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