HP ZBook 17 G2 - Daily BSOD's

[doyle]

OS - Windows 7, x64, original installation, oem install, approximately 2.5 years old, no re-install of OS since new.

CPU - Intel Core i7-4910MQ CPU @2.90GHz
Video Card - Intel HD Graphics 4600
Motherboard - Laptop
Power Supply - Laptop
System MFG - HP
Model - HP ZBook 17 G2
Laptop

View attachment SysnativeFileCollectionApp.zipI get freezes and BSOD's at random times, mostly seems acerbated when docking/undocking at work but it's not exclusive to that. I am good for at least 1 BSOD a day and lately, it hangs at the "Initializing disk for data dump" and it does not create a minidump file. I have attached the .zip. I enabled the driver verify.

I am trying to troubleshoot as best as I can but this has some people in the company stumped.

Thanks,
Chris

 

[axe0]

Hi doyle,

:welcome: to Sysnative.

Please install the Nvidia display drivers from HP.

0: kd> !irp fffffa801cc399d0
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8012006040 00000000 00000000-00000000    pending
	       \Driver\nvlddmkm
			Args: 00000000 00000001 00000004 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800e39fc60    


			Args: 00000000 00000000 00000000 00000000


0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0fa02000 fffff880`107fc000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jun 26 03:30:08 2017 (595063A0)
    CheckSum:         00DB5850
    ImageSize:        00DFA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[doyle]

Thank you axe0, should I run the collection app again after I download and install the Nvidia drivers or do you think that could be the possible source of my issues?

Thanks,
Chris

 

[axe0]

It is the source of the dumps provided.

 

[doyle]

Interestingly, the driver suggested by HP's site as part of the Nvidia control panel seems to be older than the one checking through device manager on the Nvidia Quadro K3100M itself. Since installing and restarting, the computer has been very unstable, locking up, so after a few hard restarts, I just utilized the Device Manager to determine the appropriate driver and it says it is up to date. This thing is becoming unbearable. I do appreciate the assistance.

 

[axe0]

If you haven't tried it, try first uninstalling the current installed drivers using DDU and then install the drivers from HP.
Display Driver Uninstaller Download version 17.0.7.5

 

[doyle]

Thanks axe0. I am running the DDU now.

 

[doyle]

OK, I have run the DDU, removed all traces of Nvidia, restarted,a nd then reinstalled the drivers recommended by HP's site. I'll monitor from this point to see if I have improvements in stability. Again, I have been chasing this for quite some time and I really appreciate the assistance and direction!

 

[x BlueRobot]

If you do experience any other crashes, then please upload the dump files using the same Sysnative file collection tool.