What's worse, though, is that workshops and training sessions for customers appear to be cut down or eliminated entirely. Spaces devoted to demonstration and training areas are reportedly being filled with shelves for additional accessories, and sales specialists are being directed to increase sales of these miscellaneous items.
Specialist performance will now be directly measured in part by how many accessories they can sell with each hardware item sold. So if you walk in to buy a MacBook Air, the new metrics would encourage sales people to push you to buy cases, hard drives, AirPort base stations, and more. Furthermore, specialists are also reportedly directed to have customers use the iPhone-based EasyPay, though sales through EasyPay don't count toward an employee's metrics—a Catch-22 if I ever heard one.