How to follow the instructions to post BSOD problems here if you have a custom lib

gymnor · Apr 25, 2014

Hi all,

fighting with BSODs of different nature on and off for the past half year, and this is my last stop before a complete reinstall. I want to follow the instructions carefully, but it stops for me at the first instruction: Save these files in the Documents folder.

My Documents library is a library where my F drive, my dropbox and my F:/Temp are linked to. Where exactly do I save those files then? Anywhere there, or do I go to the C:/Users/etc. If so, do I save them in my user account or my administrator account?

Windows 7 Enterprise 64bit
System: MSI model MS-7522

Patrick · Apr 25, 2014

Hi,

You'd save it to your OS' Documents folder, so for example if you search Documents in the Start search box, click the one that shows up.

Regards,

Patrick

gymnor · Apr 25, 2014

Patrick said:
Hi,

You'd save it to your OS' Documents folder, so for example if you search Documents in the Start search box, click the one that shows up.

Regards,

Patrick

Hi Patrick,

that's the thing. If I click on the Documents folder, I see 3 folders. "Documents" is a library, and you can assign custom locations to this. So 'the OS Documents folder' is not defined on my system. I take it I can save it just in a temp folder somewhere? I reckon I just have to make sure both files are in the same folder, or is their functionality dependent on the exact location? If so, I really need to know which exact folder I have to save it in, as I set the Documents library to another location.

Cheers
Joris

Patrick · Apr 25, 2014

To tell you the truth I have never run into this issue, so I honestly am not sure if you can run the collection app from another directory other than Documents, as that may be where it's defined by the programming. You can try, and if it doesn't work, no use creating headaches for yourself. At that point, I would just manually navigate to C:\Windows\Minidump, and manually zip up any dump files there, and then attach the zip file here.

Regards,

Patrick

gymnor · Apr 26, 2014

Patrick said:
To tell you the truth I have never run into this issue, so I honestly am not sure if you can run the collection app from another directory other than Documents, as that may be where it's defined by the programming. You can try, and if it doesn't work, no use creating headaches for yourself. At that point, I would just manually navigate to C:\Windows\Minidump, and manually zip up any dump files there, and then attach the zip file here.

Thx, I'll try it out and let you know.

Cheers
Joris

Patrick · Apr 26, 2014

Great, I look forward to your update.

Regards,

Patrick

gymnor · Apr 29, 2014

Hi Patrick,

small update: I've tried to run everything both in my user account from the F drive and in the administrator account from the "My Documents" folder. I didn't get any output folder as mentioned in the description. Been looking all over my drives, but no succes. So I collected everything manually. Works as well.

Cheers
Joris

Patrick · Apr 29, 2014

Great, so can you please go ahead and attach the zip containing the crash dumps in your next post?

Regards,

Patrick

Search

Search

How to follow the instructions to post BSOD problems here if you have a custom lib

gymnor

Member

Patrick

Sysnative Staff

gymnor

Member

Patrick

Sysnative Staff

gymnor

Member

Patrick

Sysnative Staff

gymnor

Member

Patrick

Sysnative Staff