How Do I Remove the Error from this Driver?

[koolx]

I want to get rid of the exclamation mark with triangle icon in a driver associated with samsung in Device Manager under the 'Sound, video and game controllers' category. The driver is 'prnms009.inf.' Looks like theyre virtual printers appear in Windows Features. How do I fix this? Look at the screenshots:

 

[xrobwx71]

Create a restore point first.--Good
Or update your backup. --Best

Have you tried uninstalling the device with the exclamation point? If not, after the restore point or backup, uninstall it. Only the one with the exclamation point.

 

[koolx]

Create a restore point first.--Good
Or update your backup. --Best

Have you tried uninstalling the device with the exclamation point? If not, after the restore point or backup, uninstall it. Only the one with the exclamation point.

Of course I've tried but it keeps coming back

 

[xrobwx71]

Press the Windows key + X, then click System. Click Advanced System Settings under Control Panel home. Select the Hardware tab, then click Device Driver Installation.



Choose the radio button No and save changes. Reboot.

Try to uninstall the problem driver again.

Let us know.

 

[koolx]

Press the Windows key + X, then click System. Click Advanced System Settings under Control Panel home. Select the Hardware tab, then click Device Driver Installation.



Choose the radio button No and save changes. Reboot.

Try to uninstall the problem driver again.

What exactly will this do?

 

[britechguy]

Uhh what are you talking about?

Exactly what he said, except that it appears something that used to open in Control Panel now opens in Settings, System (what comes up after WinKey + X and selecting System from the pop-up menu).

The Advanced System Settings link is in the settings pane that opens, and when you click that link, the dialog with the Hardware Tab with Device Installation Settings button (not Device Driver Installation, that was an accident) exists, and when activated, bives you the Device Installation Settings Dialog with the Yes and No radio buttons. Choose "No" then uninstall the device. That should prevent Microsoft from choosing a driver, and, perhaps, even keep that device from showing up again (though it probably will).

Personally, if this is not a device you use and you're not having any problems with your system I'd ignore it. Wonky unused virtual devices are a big, "meh," in my book.

 

[xrobwx71]

What exactly will this do?

Sorry I did not clarify that, Brian did so above.

You can easily reverse it after you are done.

You can also find the setting, by hitting the Start button, typing device installation, and choosing device installation settings when it appears.

 

[koolx]

That should prevent Microsoft from choosing a driver, and, perhaps, even keep that device from showing up again (though it probably will).

Will this prevent microsoft from choosing any driver for all devices on my PC? Or just this specific one that I'm complaining about?

Personally, if this is not a device you use and you're not having any problems with your system I'd ignore it. Wonky unused virtual devices are a big, "meh," in my book.

Actually it is a device I use since I own a samsung A70 phone that I connect to my PC via USB.

 

[xrobwx71]

Will this prevent microsoft from choosing any driver for all devices on my PC? Or just this specific one that I'm complaining about?



Actually it is a device I use since I own a samsung A70 phone that I connect to my PC via USB.

Yes mostly. As I said, you can revert it back. I keep it off and only get my drivers from the manufacturer of the hardware. Windows, in my opinion, does a shoddy job at selecting drivers.

 

[britechguy]

Windows, in my opinion, does a shoddy job at selecting drivers.

We'll have to differ in our opinion, there. From what I've observed it is either an issue of Microsoft sitting on drivers the manufacturers supply to them for inclusion in The Great Microsoft Driver Library in the Cloud (in which case the fault does lie with Microsoft) or the device manufacturers not bothering to supply drivers, which it is their job to write, to Microsoft, so it's picking generic MS-written drivers when it must.

So far, based on a number of different devices, it seems to me to be more "device manufacturer not sending to MS" than MS sitting on things in a backlog.

We used to have tons of driver problems from obsolete drivers. The new driver update mechanism of Windows greatly alleviates that, but it relies on those who are supposed to be writing and updating those drivers to do both those things and submit those updates to Microsoft.

The device I'm typing from has Intel WiFi and Bluetooth, and AMD Graphics. Intel churns out driver updates at a frightening pace and if it weren't for Intel Driver & Support Assistant they'd never be up to date. This indicates to me that Intel is not giving these updates to Microsoft, or at least some of them would have made it through. AMD does far fewer for their Radeon software, but these, two, always come via AMD Radeon Software, never Windows Update.

 

[xrobwx71]

We'll have to differ in our opinion, there. From what I've observed it is either an issue of Microsoft sitting on drivers the manufacturers supply to them for inclusion in The Great Microsoft Driver Library in the Cloud (in which case the fault does lie with Microsoft) or the device manufacturers not bothering to supply drivers, which it is their job to write, to Microsoft, so it's picking generic MS-written drivers when it must.

So far, based on a number of different devices, it seems to me to be more "device manufacturer not sending to MS" than MS sitting on things in a backlog.

We used to have tons of driver problems from obsolete drivers. The new driver update mechanism of Windows greatly alleviates that, but it relies on those who are supposed to be writing and updating those drivers to do both those things and submit those updates to Microsoft.

The device I'm typing from has Intel WiFi and Bluetooth, and AMD Graphics. Intel churns out driver updates at a frightening pace and if it weren't for Intel Driver & Support Assistant they'd never be up to date. This indicates to me that Intel is not giving these updates to Microsoft, or at least some of them would have made it through. AMD does far fewer for their Radeon software, but these, two, always come via AMD Radeon Software, never Windows Update.

I should have been clearer yet again. I'm not blaming MS directly. What I meant was, the automation process is the shoddy part. If the driver developer writes a shoddy driver or doesn't submit the latest, I don't want those to automatically be installed on my system by anybody. I personally prefer to get my drivers from the manufacturer.

I'm a MS supporter through and through. They do a damn good job considering the innumerable variables out there.