[SOLVED] high cpu consumption system interrupts

F

fadinzr

Active member
Joined
Mar 14, 2016
Posts
32
Hello,
I am new to this forum, I didn't know where is the appropriate section to post this sort of issue, so I decided to post it here.
Since I did a system reset, I started to have the process called " system interrupts " to consume high percentage of the CPU.
I can usually avoid this issue by restarting the system twice.
Another problem is the computer is no longer able to go into the sleep mode.

I disconnected the wireless card for while to sort out the issue but nothing happened. I used use wired connection and had no issue with sleep mode.
Please any solution on solving these issues.

Thanks
 

[TD="class: votecell"]


[/TD]
[TD="class: answercell"] "System interrupts" is not a process, but its present to indicate how much CPU resources been utilize by other processes.
A lot of things can keep your computer from going to sleep, like downloading a file, opening a file on the network, or even a disconnected printer with an open job.
Click Start Menu type Cmd.exe and open it as an administrator. Then type:

powercfg -requests

It'll let you know if anything is keeping the computer awake.


[/TD]
 
Hi fadinzr [& FreeBooter]

When you run the command mentioned by FreeBooter, you'll see several categories: Display, System, AwayMode, Execution, PerfBoost... and if your system is currently mostly idle, the result for each might be "None". You can write that command down & keep it handy: then run it again during a time when you see the "System Interrupts" in Task Manager's Processes or Details screens show a jump in activity.

The issues of DPC latencies and system interrupt requests often lead to problematic drivers. It seems your system was experiencing some issues? Which led to the System Reset? I'm curious to hear what those were, as they might likely still be "in play".

If you'd like advanced troubleshooting of your system, you can use the SysNative information gathering app, and post the output here. If you really want "intensive care" - you can follow all the instructions usually used for those with BSOD (Blue Screen of Death, or system STOP errors)... the same information helpful in those cases can prove helpful in issues such as yours. All the information gathering, and recommended diagnostics, are mentioned in this post: https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303

If you DID have BSOD errors, and such errors still occur (or re-occur) ... you also have the option of having the BSOD specialists in our BSOD forum help... we'd post in their forum.
 
FreeBooter said:

[TD="class: votecell"]
[/TD]
[TD="class: answercell"] "System interrupts" is not a process, but its present to indicate how much CPU resources been utilize by other processes.
A lot of things can keep your computer from going to sleep, like downloading a file, opening a file on the network, or even a disconnected printer with an open job.
Click Start Menu type Cmd.exe and open it as an administrator. Then type:

powercfg -requests

It'll let you know if anything is keeping the computer awake.

[/TD]
Click to expand...

all of what you mentioned is not something new to me.
the command gives me value of "none"
 
OldGrayGary said:
Hi fadinzr [& FreeBooter]

When you run the command mentioned by FreeBooter, you'll see several categories: Display, System, AwayMode, Execution, PerfBoost... and if your system is currently mostly idle, the result for each might be "None". You can write that command down & keep it handy: then run it again during a time when you see the "System Interrupts" in Task Manager's Processes or Details screens show a jump in activity.

The issues of DPC latencies and system interrupt requests often lead to problematic drivers. It seems your system was experiencing some issues? Which led to the System Reset? I'm curious to hear what those were, as they might likely still be "in play".

If you'd like advanced troubleshooting of your system, you can use the SysNative information gathering app, and post the output here. If you really want "intensive care" - you can follow all the instructions usually used for those with BSOD (Blue Screen of Death, or system STOP errors)... the same information helpful in those cases can prove helpful in issues such as yours. All the information gathering, and recommended diagnostics, are mentioned in this post: https://www.sysnative.com/forums/bs...windows-10-8-1-8-7-vista-post303.html#post303

If you DID have BSOD errors, and such errors still occur (or re-occur) ... you also have the option of having the BSOD specialists in our BSOD forum help... we'd post in their forum.
Click to expand...

Even in event of interrupt is using lots of cpu the command doesn't give enough info but only "none". I did system reset because if this issue. since I stopped using wired connection and switched to wireless the issue arose.

below you find all required files and info about the system
 
fadinzr -- We aren't trying to be impressive: we have to cover all the bases, since we have no way to know the extent of your experience.

I'm still curious to hear the reason for the system reset, whether the system showed BSOD behavior, whether you've run any diagnostics, and whether you want to run the SysNative information gathering app & have us look at details.

Of course, the return of "none" when the system is idle doesn't mean anything other than the system is idle. If you run that command during times of system stress and the system interrupts are showing as high, I imagine you won't see a value of "none" anymore.

_________________
late edit: we were typing at the same time, evidently. I see I was wrong about the request parameters results ... surprises me a bit that it doesn't show more. Is the system interrupts value highest when playing an intensive online-based multiplayer game?

We'll know more when we see your posts with the data. Thanks. [I'll be offline for a bit, but I should have some time in the morning]
 
· OS - Windows 10
· x64
· Windows 7
· full retail version (YOU purchased it from retailer)?
· Not sure got it from someone have it for about 3 yrs
· 1 yr
· CPU
· built in
· G52-(75291X3)(G31TM)
· Power Supply - brand & wattage (if laptop, skip this one)
· MSI
· G52-(75291X3)(G31TM)
· Desktop

View attachment SysnativeFileCollectionApp.zip

 
Install latest version of device drivers.
Upgrade BIOS ROM firmware. (Be very careful when updating your BIOS! If your computer freezes, crashes, or loses power during the process, the BIOS or UEFI firmware may be corrupted. This will render your computer unbootable — it’ll be “bricked.”)
Check if the issue persists after disconnecting all external devices (except mouse and keyboard).
Perform a Clean Boot to troubleshoot a problem in Windows OS.
Try using the Hardware and Devices troubleshooter to fix the problem.
 
FreeBooter said:
Install latest version of device drivers.
Upgrade BIOS ROM firmware. (Be very careful when updating your BIOS! If your computer freezes, crashes, or loses power during the process, the BIOS or UEFI firmware may be corrupted. This will render your computer unbootable — it’ll be “bricked.”)
Check if the issue persists after disconnecting all external devices (except mouse and keyboard).
Perform a Clean Boot to troubleshoot a problem in Windows OS.
Try using the Hardware and Devices troubleshooter to fix the problem.
Click to expand...

none of these above help tried them earlier. Even at clean boot session the interrupt still high.
 
Then you have a either faulty hardware or device driver. You seem to have already tried every suggestions i have giving you, i should stop giving you suggestions because something tells me you will say you already tried all my next suggestions as well. Good Luck.
 
I got to a point that tells my I have for sure a faulty hardware. Yet, I need help to find what is that thing causing it to happen. Now for about 2 weeks the machine is running without issues, except the sleep mode issue

FreeBooter, don't get me wrong but I have done lot of search and posts nothing helped I appreciate ur effort
 
Lets get hardware out of the way test hardware components.



  • [FONT=&quot]If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
    Use [/FONT][FONT=&quot]SpeedFan[/FONT][FONT=&quot] to monitor temperatures in computers, overheating can cause BSOD.[/FONT]
  • [FONT=&quot]Use [/FONT][FONT=&quot]Memtest86+[/FONT][FONT=&quot] disc to check system memory's (RAM's) for errors. [/FONT]
  • [FONT=&quot]Use [/FONT][FONT=&quot]HDD Diagnostic Tool[/FONT][FONT=&quot] to check SMART health report of the hard disk drive (HDD).[/FONT]
  • [FONT=&quot]Test the graphic card with 3DMark software.[/FONT]
 
Hi again all


Sorry for my late reply ... it's been another busy day (the week is starting off with a bang).


fadinzr - Thanks again for supplying the files.


I haven't finished looked at them all, but at first glance, a few recommendations:

1) Keep ESET as your full-time, always on antivirus scanner. It is a good choice.
2) Remove the current version of Malwarebytes, which is running two or three full time modules from system startup. These can conflict with the full time modules from ESET. (You might have inadvertently installed them when installing the free on-demand Malwarebytes .... the free versions nowadays often also install a trial version of the full-time product - on the sly, as it were)
3) You can install the Free version of Malwarebytes Antimalware, but make sure during the installation to opt-out of the free trial nonsense - you might have to opt out more than once. Also make sure it doesn't run anything full time ... no need for a tray icon: it's best used as the "second opinion" on-demand-only option.
4) Latency Monitor - last time I checked, still hasn't been updated for Windows 10, so the results might be less certain. The Performance Monitor tool built-into Windows 10, when used with the Windows ADK tools, do a reasonably good job for that. I noticed you have the kit installed, the graphing available through the WPA portion of the kit are as thorough as anyone could want.
5) I noticed a few HD Tune errors in your logs (not disk errors, program errors). If you happen to be using an older version of the program, look for a newer version that mentions Windows 10 compatibility.
6) If any of your most-often-used apps, especially those that tend to run from startup to shutdown, have newer versions that might be more Windows 10 friendly. Can't hurt to look.
7) I didn't see any BSOD logs (crash dumps) at all. But I'll look again.
8) While I didn't see much in the way of major, computer crashing errors, there were a surprising amount of errors that can occur due to a lack of available memory. I'm not sure if some of the networking errors could be affected by any periods of low free system memory availability . . .


Perfmon trace
I imagine you might've already run a trace or two... (since you have the ADK to help analyze them) ... did the traces point to any particular modules? I'm curious what values you saw for the Realtek audio, and the network drivers.


It could be possible that it's asking a lot of the fairly modest hardware in your system to power the fairly large amount of activity that runs on your computer from startup to shutdown ... virtual optical drives (via Daemon Tools), a virtual machine (via VMWare), pushing the Intel GMA 3100 to provide a good picture to a High Definition screen (the 1680 x 1050 Acer), with the apple sync apps, phone apps, messaging apps, drivercloud monitoring, office 2013 syncing. ... I would expect that the 4 GB of the DDR2 memory doesn't have a lot of headroom ... nor should the dual-core e2140 @1.6 ghz enjoy much leisure time.


Since you have the 64 bit version of Windows 10, maybe you might know a friend or family member with some still-good modules left over from an upgrade ... things might go better with 8 GB (and perhaps a $40 120GB SSD for Windows ... but I wouldn't spend anything over $50 on the PC ... that money would likely bring more bang for the buck with newer systems)...
 
Although you see WPA installed I don't exactly know how to get an acurrate report from it.
I suspect that my MoBo will run the full 8GB if I have them on. What do you think?
I have attached the rest of the report as well Power Efficiency Diagnostics Report.
View attachment performance monitor+energy report.rar

"virtual optical drives (via Daemon Tools), a virtual machine (via VMWare), with the apple sync apps, phone apps, messaging apps, drivercloud monitoring, office 2013 syncing."

are these stuff running on start up if I recall correctly I have them disabled, if not please let me know how?

Thanks
 
It's getting late here on the West Coast, so I'm just writing a few quick notes. (Sleep is sounding better and better by the minute).....

The processes I mentioned running were those I noticed running as services. You can see them listed in the TasklistSVCHOST.txt document in the SysNative File Collection folder. Of course, you can also check in on them in real-time -- Start Menu > All Apps > Windows Administrative Tools > Services. If they aren't listed as "Automatic", then they aren't necessarily running at startup. If they are listed as running, then you know that something started them up, and they are using resources. I'll have to check with jcgriff to see what the list captures, and why a fair number are listed as Unknown for status. The folks that are best at reading these logs are the techs over in the BSOD forum. I have a lot of experience in repairs, but not that much experience with WPA tools and the SysNative collection app (in fact, I just started using them, for the most part, in the latter part of 2015).

They still have a webpage up for your motherboard (or at least a model from the same "series") over at the MSI support website. G31TM-P31 | MSI Global | Motherboard - The world leader in motherboard design They list the maximum memory as 8 GB. If you can find an exact-match page for your version of the board, that will give you the best certainty of the memory maximum. MSI is so squirrelly with the naming of their boards and systems it makes me crazy: they refer to parts by several different names. Crazy business. I'd hold off buying anything for the system, though - until its clear it can function with what it's already got. No sense throwing away hard-earned money without a good reason. (The best way to get DDR2 memory would be to have a friend who upgraded, the memory is just a leftover, and you inherit it).

The instruction pages that FreeBooter linked to are indeed a decent introduction into the tools involved with latency problem solving - but note that the article was written in 2009, and some of the tools have changed a bit since then. But you get a good feel for the way the hunting goes. There's actually fairly decent help and instruction built into the Windows 10 ADK (and in the WPA in particular). It's a little bit hilarious that obviously changes were made since they created the help pages, because don't expect the menus in the instructions to exactly match the menus in the actual program.... The tools are accurately described, but the spot on the program's toolbar may have wandered a little to the left or to the right :) .... you'd think Microsoft could have a few more proofreaders for the help files.

I'm probably forgetting something, because my eyes are getting cantankerous and uncooperative....
Good night, all!
 
Hi again

Yes, the largest single module the board can accept is 4 GB. With only two slots on the board, you have to remove the two 2 GB modules and replace them with two 4 GB modules. Looks like they tested the Samsung and the Kingston modules. I would expect most any quality module kit would work. I'm not sure it will be needed, though, if you actually didn't want to have the VMWare & such running (especially important, too, to only have the one real-time antivirus). If the 4 GB worked well in the past, we might be able to get it working well again.

I downloaded the most recent version of the ADK last night, so I'll have a look at your performance file. My other laptop with the ADK installed is showing signs of old age (I've repaired and replaced things over the years ... might be time to retire it! ... it was a hand-me-down.... we give our kids the new computers - since their use is more demanding -- and I try to keep the oldie but goldies working as long as I can - why not? I've got all these parts laying around)...

If you can find someone who'll give you a couple of spares .... no waiting! I like the no waiting part.

I believe the board your system was built with was released in 2009, so it's entering it's latter years: probably don't want to overspend on it. You know, if things simply ran better all-around with Windows 7, it is certainly a reasonable option to return to Windows 7. (I imagine you are past the 30 days for the easy "Go Back to Windows 7" in Settings - Update & Security - Recovery), but if you still have the Windows 7 media & the product key on a sticker on the computer - you could "manually" go back. [Even if you don't have the original media, the .iso is sometimes still downloadable ... the important part is that you still have the product key].

I'll stay tuned. Happy St. Patrick's day
 
Hi again ... just looked at your latest performance files.

Antivirus/Antimalware/Firewall
All the evidence points to overlapping programs here. Both the logs from the SysNative information app, and the logs you just created with Performance Monitor, show that full-time modules for ESET Smart Security, MalwareBytes AntiMalware, and Windows Defender are all loaded in and running. It might be that both an ESET firewall and the Windows Firewall are running as well. Of course, only one of each can run full time.

1) Make sure ESET's firewall is running
Check to see if your version of ESET has a firewall included (most of the versions I saw on their website do...), and then check in the ESET program interface (open ESET and have a look at it's main screen) -- and see if it shows its firewall as "On" or "Running".

2) Turn the Windows Firewall off
If the ESET firewall is running: turn the Windows Firewall off.
[Right-click Windows Start > select Control Panel > make sure the Large Icons view is selected > select Windows Firewall > select Turn Windows Firewall on or off > select Turn Windows Firewall off ... for BOTH Private and Public networks (there are two sections). NOTE: only do this if you are sure that ESET has a firewall that is running.

3) Uninstall Malwarebytes
It is running two full-time modules, whether you meant to have them on or not: mbam.exe and mbamservice.exe. These were taking up considerable system resources, as shown in your report. [The two highest users were ESET and MalwareBytes, Windows Defender got an "honorable mention" :) ] ....... I think it's best to just uninstall it for now: you can always try again with the free on-demand only version later ... (if you want to: it is a bit tricky to install ONLY the free on-demand version, because the trial offer business tends to keep popping up.... you usually have to opt-out of the free trial at least twice... )

4) Make sure that Windows Defender's real-time protection is turned off
Make sure that Windows Defender is turned off. If you have a full time antivirus and firewall, Windows Defender should not be running.
[Right-click Windows Start > select Control Panel > make sure the Large Icons view is selected > select Windows Defender > [at this point, if Windows Defender is turned off, you should see a message "this app has been turned off and is not monitoring your computer" ... if you don't see that message, Defender is likely ON] .... [To double-check if it's on, Click on Windows Start > Settings > System > Windows Defender (in the list on the left-hand side: if you don't see it, Defender is already turned off]

5) If Windows Defender's real-time protection is on, use a registry change to permanently disable it
Luckily, tenforums has a regfile you can download (once downloaded, you double-click the file and select merge)
The regfile is way way down, nearly at the end, of the following guide:
Windows Defender Real-time Protection - Turn On or Off in Windows 10 - Windows 10 Forums

Try these changes, and see if the system interrupts behave themselves better. Restart your computer after all the changes have been made.

Let's hope for the best!
 
OldGrayGary said:
Hi again

Yes, the largest single module the board can accept is 4 GB. With only two slots on the board, you have to remove the two 2 GB modules and replace them with two 4 GB modules. Looks like they tested the Samsung and the Kingston modules. I would expect most any quality module kit would work. I'm not sure it will be needed, though, if you actually didn't want to have the VMWare & such running (especially important, too, to only have the one real-time antivirus). If the 4 GB worked well in the past, we might be able to get it working well again.

I downloaded the most recent version of the ADK last night, so I'll have a look at your performance file. My other laptop with the ADK installed is showing signs of old age (I've repaired and replaced things over the years ... might be time to retire it! ... it was a hand-me-down.... we give our kids the new computers - since their use is more demanding -- and I try to keep the oldie but goldies working as long as I can - why not? I've got all these parts laying around)...

If you can find someone who'll give you a couple of spares .... no waiting! I like the no waiting part.

I believe the board your system was built with was released in 2009, so it's entering it's latter years: probably don't want to overspend on it. You know, if things simply ran better all-around with Windows 7, it is certainly a reasonable option to return to Windows 7. (I imagine you are past the 30 days for the easy "Go Back to Windows 7" in Settings - Update & Security - Recovery), but if you still have the Windows 7 media & the product key on a sticker on the computer - you could "manually" go back. [Even if you don't have the original media, the .iso is sometimes still downloadable ... the important part is that you still have the product key].

I'll stay tuned. Happy St. Patrick's day
Click to expand...

Actually I might find some cheap ones on eBay, although I may not need more memory.
I don't agree with you on the part of going back to Win 7, I have the confidence to say Win 10 is good system compared to Win 7. One issue could be the drivers compatibility.
 

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