Hi Everyone- Need help with Windows 8-Corrupt file "Amd64\CNBJ2530.DPB". Thanks :)

[jgavidia]

Hi Everyone- Need help with Windows 8-Corrupt file "Amd64\CNBJ2530.DPB". Thanks :)

For the Past several weeks my computer has been stuttering; there's a pause when I'm running anything (like playing music, watching videos, using programs etc). It looks like its constantly refreshing and there's a lot of clipping or stuttering. Some additional Info: My computer was sent for repair to HP, who installed a new motherboard and CPU.
SO this is what I have done so far, but now I'm stuck. I would truly appreciate some help. Thank you very much.

-So I ran the command prompt sfc/scannow.
-Then I got the following message : Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
-Then I ran a second command prompt: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
-Then I checked the log and it has this entries on it:

2014-01-12 14:16:45, Info CSI 000004d9 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-12 14:16:52, Info CSI 000004db [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch



Beginning Verify and Repair transaction
2014-01-12 14:27:01, Info CSI 0000083b [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-12 14:27:02, Info CSI 0000083d [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-12 14:27:02, Info CSI 0000083e [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"

 

[jgavidia]

Re: Hi Everyone- Need help with Windows 8-Corrupt file "Amd64\CNBJ2530.DPB". Thanks

I used the guide you guys have created here and ran the SFCfix tool. This is the log of that tool. Thank you

SFCFix version 2.0.5.0 by niemiro.
Start time: 2014-01-13 02:53:26.398
Not using a script file.








AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.0.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-01-13 03:04:35.156
----------------------EOF-----------------------

 

[jgavidia]

Re: Hi Everyone- Need help with Windows 8-Corrupt file "Amd64\CNBJ2530.DPB". Thanks

I followed the instructions on your guide and after running the sfc/scannow on the command propt, I received no more corrupted file messages. HOWEVER. My computer is still stuttering. When I turn on anything, let's say a music program, I still hear the clipping and stuttering. Same thing happens when I run anything else. Also my computer looks like it's always refreshing or something, because I notice when it stutters it does the same thing as when you right-click and select "refresh" Can you guys help me out here. THank you very much.

 

[Tekno Venus]

Re: Hi Everyone- Need help with Windows 8-Corrupt file "Amd64\CNBJ2530.DPB". Thanks

Hi,

The stuttering appears to be something called a DPC Latency Issue.

For a quick check, download run this program. Resplendence Software - LatencyMon: suitability checker for real-time audio and other tasks. Let it run for a while, then screenshot the Main, Stats and Drivers tabs.

I would recommend starting a new thread in the Windows 8 forum - Windows 8 | Windows RT - Sysnative Forums, with a DPC latency related title.

Kind regards,
Stephen

 

[jgavidia]

Re: Hi Everyone- Need help with Windows 8-Corrupt file "Amd64\CNBJ2530.DPB". Thanks

Thank you. I'll try it and post results in a new thread. I appreciate your help.