Help with error 800B0100

f3nd3r · Dec 2, 2015

Hi,
I am getting updates failing with error code 800B0100. I have attempted the system readiness tool which completed but the updates are still failing. I have run SFCFix and below is a paste of the log file generated by SFCFix. I have uploaded the CBS zip to sendspace as it appeared to be too large to be attached.

https://www.sendspace.com/file/27ttcb

Any help with this is much appreciated.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-01 16:36:35.086
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 29
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-01 16:43:31.638
----------------------EOF-----------------------

Aura · Dec 3, 2015

Hi f3nd3r :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

f3nd3r · Dec 3, 2015

Aura said:
Hi f3nd3r :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;

Your version of Windows is:

Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);

On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;

Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Hi Aura, thanks for getting back to me. I have already run the SURT scan and the entire CBS folder is zipped up with a link in my original post. I have also attached the ChekSUR.log in this post.

Thanks

Aura · Dec 3, 2015

To create a fix, I'll need your COMPONENTS Hive. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

f3nd3r · Dec 4, 2015

Aura said:
To create a fix, I'll need your COMPONENTS Hive. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;

In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.

Right-click on it, and select Send to... and choose Compressed (zipped) folder;

Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Thanks, Aura. Here is a link to the components file Microsoft services

Aura · Dec 4, 2015

Let's see if we can make this easier. Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:973544
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

f3nd3r · Dec 4, 2015

Aura said:
Let's see if we can make this easier. Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):

Code:

wusa /uninstall /KB:973544

Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Hi Aura, I tried to uninstall the update as per your instruction and I got the following error.

f3nd3r · Dec 7, 2015

Aura said:
Let's see if we can make this easier. Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):

Code:

wusa /uninstall /KB:973544

Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Hi Aura. Have you any idea what I can try next?

Aura · Dec 7, 2015

Sorry about the delay. Can you try to download and install the following update?

https://www.microsoft.com/en-ca/download/details.aspx?id=14431

Download the vcredist_x64.exe file.

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Help with error 800B0100

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