Help with BSOD (included .zip of minidump)

[Markeef]

I've just bought a computer about 2 weeks ago and it has Blue Screened 4 times already (not including the verifier time), 3 times in games and once while just surfing the internet. I have just ran the verifier program and it came up with a BSOD and a crash dump file, I read somewhere on this that you may be able to help me find out the cause & hopefully fix this problem. Here's the .zip... View attachment 091113-43399-01.zip

 

[Patrick]

Hi,

The attached DMP file is of the DRIVER_VERIFIER_DETECTED_VIOLATION (c4) bugcheck.

Despite its name, it failed to detect a 3rd party device driver that is possibly causing corruption. Instead, it's flagging ndis.sys which is the NDIS 6.20 system driver (not the true cause). A brand new computer crashing so early is very indicative of hardware failure, especially considering verifier is failing to flag a device driver.

My advice? Rather than slaving over hardware diagnostics, since it's so new, I'd contact the manufacturer and demand a replacement ASAP. If you'd like though, if you attached all the DMP's we could take a look anyway at what else there may be.

Regards,

Patrick

 

[Markeef]

Thanks for the quick reply! Yeah I'll probably just ask for a replacement...