Help please BSOD Windows 8.1

d3ricktt · Jul 11, 2014

Hello Guys/Gals

I'm getting this kind of BSOD please help me resolve it. Much Appreciated. It happens while im playing dota 2.

Thanks,

Patrick · Jul 11, 2014

Hi,

The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Code:

2: kd> k
Child-SP          RetAddr           Call Site
ffffd001`88df78c8 fffff802`371dfae9 nt!KeBugCheckEx
ffffd001`88df78d0 fffff802`371de33a nt!KiBugCheckDispatch+0x69
ffffd001`88df7a10 fffff801`10f14495 nt!KiPageFault+0x23a
ffffd001`88df7ba8 fffff801`10f13a7b cmudaxp+0x28495
ffffd001`88df7bb0 00000000`7f180000 cmudaxp+0x27a7b
ffffd001`88df7bb8 00000000`00000000 0x7f180000

Code:

BugCheck D1, {ffffd00207ecdff8, 2, 0, fffff80110f14495}

cmudaxp.sys attempted to access memory which was on the pagefile, therefore as this cannot occur in kernel-mode, the box crashed.

This is one of the following drivers:

C-Media Audio Interface Driver (WDM) by C-Media
ASUS Xonar DG Audio Interface driver
HTO CLARO Audio Interface Driver

Update your audio drivers ASAP - GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UP4 TH (rev. 1.0)

If it's a 3rd party sound card, update the drivers from their site ASAP.

Regards,

Patrick

d3ricktt · Jul 11, 2014

@sir Patrick
thank you so much for your help. I downloaded already a ASUS Xonar DG driver but its on beta for windows 8.1. This windows 8.1 causing lots of trouble.

Patrick · Jul 12, 2014

Indeed, sound cards that are a bit older are having trouble as their manufacturers are getting lazy and not writing drivers.

How is the beta driver working, or is that the driver you're still crashing with?

Regards,

Patrick

d3ricktt · Jul 13, 2014

BSOD on Windows 8.1

Kindly help please what cause my PC BSOD on this dump file. Gladly appreciated. Thanks

Patrick · Jul 13, 2014

I merged your new thread here.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

This indicates that a system thread generated an exception which the error handler did not catch.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff800b9359dbb, ffffd00020368128, ffffd00020367930}

1st argument of the bug check is 0xc0000005 which indicates an access violation occurred.

Code:

1: kd> .exr 0xffffd00020368128
ExceptionAddress: fffff800b9359dbb (atikmdag+0x00000000000c7dbb)
   ExceptionCode: c0000005 (Access violation)

The violation occurred in atikmdag+0x00000000000c7dbb (AMD/ATI video driver).

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace Kaspersky with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts:

Kaspersky removal - Service articles

Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

Regards,

Patrick

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Help please BSOD Windows 8.1

d3ricktt

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d3ricktt

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