Help Needed For Numerous Crashes/Corrupt Files

[Breloom]

Hello, I have just made an account to post on here.
It seems like this is a good place to actually get some help with my corrupted files. Or at least where to go from here.
I will share as much information as possible to help make this easier for everyone.

My version of windows is 1909 on the newest build + the update that microsoft pushed yesterday (march 10, 2020) if that matters.

I have been having daily appcrashes, mostly related to my XP-Pen tablet driver service (the tablet is a display drawing tablet ). There are a few other instances of exceptions (in a game and the system itself?).

Behaviors: my tablet driver usually crashes an hour or two after working on it. It simply completely fails to detect the pen input at all. The service for this device crashes and usually un/re-plugging the power and usb input brings it back to life.
Though usually if I try to restart the pentablet.exe it will relaunch the driver service. It will usually be confused and take the pen input I am doing on my tablet as being imnput on my primary monitor (the tablet is secondary). Taking out and putting the power plug back in fixes that. Though after this the pressure sensitivty of the pen is disabled until i toggle ClipStudioPaint's tablet input preferences from wintab to tablet PC to Wintab again.

There was an instance of the service crashing and trying to restart the pentablet.exe itself to relaunch the service caused its own crash.
There are a few other crashes of similar nature (A Hat In Time/Clip Studio Paint) and one instance of a hardware error? I am never alerted about these errors. I go looking for them myself.

NOTE: I believe the initial XP-Pen tablet I received was defective in some way. It eventually failed to pick up the tablet being connected at all no matter what I did. The new one exhibits the previous issues but at least works every time. Though the first one exhibited the same patterns the current one is doing before failing. Given the current state of my system I think its more likely related to the system than the tablet though.

I have been using Windows EventViewer but found AppCrashView works better for identifying errors with more specificity. Will attach the saved reports log. Some prgrams (mainly pentablet.exe and pentabletservice.exe) have multiple instances of the same error. Given they seem identical I only saved the latest report of each error per program/hardware. The log will be attached.

Note: The saved reports of AppCrashView don't show the EventType of the crashes, which seems important? I will add them here just in case.

Pentabletservice.exe = BEX
HatInTimeGame.exe/Pentablet.exe/CLIPStudioPaint.exe = APPCRASH
Search UI = MoBEX

I have been doing a lot of scanning and attempts at troubleshooting on my own:

- sfc /scannow run multiple times, including just before I post this thread this morning. It returns irrepairable corrupt files messages everytime. Will Attach CBS.Zip
Note: The sfc scans were run very shortly before this is being posted. The same with the DISM commands listed under this.

- Ran the different DISM scan commands a few times in different instances of scans. I will list them all below, i think I did them in order but I can't gaurentee it. I have done
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
dism /Online /Cleanup-Image /RestoreHealth /Source:\install.esd
(I tried using a usb Win10 Media Creation Tool to check from, when I realized limitacess was needed to check that properly it just says access denied.)

I also used some other DISM commands that I found on one help page (microsoft support? I can't find the page again right now), they involved checking component stores. DISM Log will be attached.

-Ran troubleshooters (mostly just Windows update), nothing detected.

- Ran a Windows Memory Test, looked at my hard drive's SMART Data, and updated my nividia graphics driver to latest version for GTX 1050 ti. The tests came back clean and I'm not sure if the driver update did anything.

-found this site through looking for similar issues/crashes, attempted to run SFCFix.exe. It failed stage 1 but made it midway through stage 5 before it crashed. Every subsequent attempt to run has resulted in immediate crash trying to open cbs.log. The report didn't generate much but I will attach it.

I think that's all of what I have done, at least majorly.
-
Thanks in advance, getting an idea of what is really wrong with my computer/tablet will be a huge help. I'm hoping it's not a hardware issue but even then knowing that will be much better than where I have been with this issue.

 

[zcomputerwiz]

Hi there!

The most recent SFC and DISM runs look okay, which version of the XP-Pen tablet do you have?
Have you installed the manufacturer's most recent software and driver? ( I'm guessing this is their website?
Download latest Drawing Tablets Drivers And User Manual|XP-PEN )

 

[Breloom]

Hi there!

The most recent SFC and DISM runs look okay, which version of the XP-Pen tablet do you have?
Have you installed the manufacturer's most recent software and driver? ( I'm guessing this is their website?
Download latest Drawing Tablets Drivers And User Manual|XP-PEN )

The XP-Pen tablet is an E22 Pro. I remembered that I was advised to download an older version of the driver last time i talked to XPPEN, so I installed that and tested it today. It seems as though it hasn't crashed this time which is a relief. I did get this warning in event viewer after the monitor stopped responding to pen input though.

Win32k (Win32K)
Event ID = 263
A pointer device has no information about the monitor it is attached to.

I am charging the pen and it is still not responding. What is the general source of this event? I found basic information that it relates to the Touch Keyboard and Handwriting Panel Service. But it doesn't seem that is a service I can restart. Is there a way I can fix this myself or at least have a solid idea of why this is happening to give to tech support tomorrow?

And i'm glad to know that actual system issues are pretty much ruled out. It's just been frustrating to find the cause even though tech support for xp-pen has been pleasant enough. After getting a replacement and getting the similar errors I really wasn't sure what else to do for a bit. And I figured asking in here was a good shot before going any further with things because I'm not familiar with the very technical aspects of windows software.

 

[zcomputerwiz]

Have you updated your display driver? Probably not the issue, but it would be good to rule that out as well.

What computer do you have ( like Dell XPS 8700 etc. ) and what GPU, if anything other than integrated graphics?

 

[Breloom]

All right, I finally figured out how to fix it with some help from the tech support. After they instructed me to keep my anti-virus (avast free) active shielding off while installing the driver it actually worked fine.
Support had sent me a tweaked driver too along with those instructions. This was important because I noticed that Avast was quarantining the install file. (I was in silent mode at that point but i turned it off after).
It started acting up and crashing again after i set any preferences for the tablet (shortcut keys etc) I tested turning off the AV shields while setting the preferences and now it works fine all around!

I wanted to say that I appreciate the help, even if it was indirect in this case. It helped me know that it wasn't a computer system/hardware issue so I could look elsewhere for the answer.

And since this is a kind of obscure problem I'll post a few other relevant bits of info if this pops up on someone's search some point down the road.
-Add exceptions to the relevant folders just in case but it doesn't stop Avast from messing it up while installing or setting preferences.
-Full restart after you uninstall the bad driver.
-Using CCleaner and clearing Avast files made it start screwing up again but redoing the process with AV disabled for a bit fixed it again. Don't clear the avast files.

Cheers.