HELP!!! Laptop on its last leg - Windows 7 x64

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briannab1369

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Mar 10, 2014
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Ok.. so I know once someone knowledgeable looks thru my attached reports they are going to think.. This lady should never be allowed to touch another electronic as long as she lives .. I swear tho.. I have just been reacting to every new problem that comes up and have been following advice in that I've been finding in Microsoft Support Forums.. If at some point whoever decides to take on this obsecenely large task of helping me wants to know anything I've tried or been doing I have a notebook that I've been trying to keep track of everything in.. So.. Please except my apologies ahead of time and I hope I posted this correctly and in the right place.

All of the requested info about my laptop system is in the attached Speccy report.

Thank you in advance
 

Attachments

Well I haven't had a blue screen since about 9:30pm 3/10/14. But have had more than a dozen in the last week and a half. I do believe I followed the BSOD instructions correctly.. I attached all the files. Here is a copy of my Microsoft Support Question that explaines what I've had going on:

[h=1]Very possible I had/have infections, but defintly screwed up my windows files in registry.. Someone PLZ HELP[/h] *Got infected with moneypak last summer
*laptop (toshiba satellite A-665) Windows 7 Home Premium SP1 x64 bit been going down hill ever since
*First started withh MMC snapin errors just with event viewer
now nothing that utilizes MMC works
*have had many BSOD's to the point that laptop was unbootable
had recently just made disks to boot from, not sure if I did them right but they never reall worked
*Now having problems with Windows update as well as backup.. Read an article today that explained how to fix backup with regedit


'How to reset the Backup and Restore’s Action Center:
After the backup failed the Action Center display needs to be reset to clear the error message and the failed backup folders and files deleted from the destination drive in order to perform a successful backup with the correct backup status results.
Create a 'System Restore' point before you edit the registry
1) Updating the registry:
The following registry change need to be made change the action center status 'DWORD values'.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsBackup\Status\ActionCenterState DWORD=0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsBackup\ValidConfig DWORD=0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsBackup\ValidSystemImageBackup DWORD=0/

It cleared the old backup that failed but when I came to the third value to change I screwed up bcz I couldn't find it now my setup backup button doesn't respond at all..I don't know where my original disks are and don't have repair media either.. Really want to atleast get this machine backed up if nothing else, but really want to get it fixed up.. I really need some help here guys, from someone Plz as I work from home on my laptop. This is really eating into my income

Thank You
Briannab1369

I reverted back to an earlier sys restore point. Since then the BSOD's are happening more frequently and are becoming increasingly harder to recover from. I decided at this point to just back everything up and reinstall but I am unable to run a backup on my system, am not sure if this is related but my WIFI seems to be running at a snails pace or not at all. When I recieved the 0x80070002 error I followed instructions to uninstall all .net updates so that they could reinstall properly.. If I remember correctly when trying to reinstall I was instructed to uninstall my sp 1 and reinstall it properly when I recieved the error 80073712 component store corrupted .. I googled it and it landed me here.
 
Well, there's no crash dumps in the attached zip. Can you please manually navigate to C:\Windows\Minidump and manually zip up and attach any dumps?

Regards,

Patrick
 
Ok.. so am at minidumps.. Properties says 33.3 GB containing 127,428 files, 24,170 folders but when I open it it says nothing is in there
 
um.. really hope I didn't do anything (more) damaging, but I changed the folder to shared.. and well, um, I have 12 more minutes to wait till it's done
 
Cancel it, it's not going to do anything. Do me a favor and run Disk Cleanup - Delete files using Disk Cleanup - Microsoft Windows Help

After you've done that, do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

Once all of that is done, wait for the system to crash and then check the Minidump folder.

Regards,

Patrick
 
Okay... problem.... Windows key + Pause key isn't doing anything

Step 1 went fine
Obviously step 2 & 3 not at all
and step 4 I ran into this error Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
 
Let's try manually:

Start > Search > in the search box type (without quotes) "Advanced System Settings" > click the only one 'View advanced system settings' > click Settings under Startup and Recovery > proceed to follow #2 and #3.

Regards,

Patrick
 
okay.. all is good with steps 2 and 3 now what to do about 4....
side note something is now wrong with my sound, very static-ie and metalic-ie if that makes any sense. tried device manager to see what it had to say. received same message as earlier: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
 
Are you not the Administrator of the computer / using an Administrator-level user account?

Regards,

Patrick
 
okay.. all is good with steps 2 and 3 now what to do about 4....
side note something is now wrong with my sound, very static-ie and metalic-ie if that makes any sense. tried device manager to see what it had to say. received same message as earlier: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
 
And yes I am the administrator.. through differnt events I have had to create other user accounts to get back into system and they are also my accounts with admin priv. I am the only user of this laptop except for my 5 yr old and my husband who sometimes gets on to look at adult content..
 
ok finally recovered from BSOD.. went to C:\Windows\minidump.... and..... nothing... now what? Btw.. as for the Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item error.. I can't remember what permission it was but something I changed last week was the precursor for this error.. I was trying to get back into one of my other accounts on here or something if I remember right and all the passwords I would have put on there didn't work.. So I was prompted to change permissions for something. I just can't remember, and of course this was something I didn't notate in my notebook I've been keeping.
 
It sounds as if you have some pretty extensive file system corruption, especially since reading your prior infections. I wouldn't be surprise whatsoever if these were and/are the cause of your current BSOD woes.

Did you at any point consider going through with backing up any relevant documents, etc, and doing a clean install? It may be the best thing to do in your case.

Regards,

Patrick
 
Grrrrrr was afraid of that.... I've tried repeatedly to back up my system.. at least 'My' important stuff cant get it to go.. and have no idea what has happened to my installation disc nor my initial repair discs that I made :-( I did however find these dump files while searching my laptop this evening.. don't know if they might help you to help me
 

Attachments

Unfortunately, no, those don't do much good for our case. It's only displaying various successful events and errors that occurred.

Bottom line is this, your system has quite the history, and crash dumps aren't being generated. We cannot manage to do administrative tasks (likely do to malware messing w/ various administrative features, and corruption in general), so we cannot get said dumps to generate. Best case, we can get dumps to generate, but your system still has all of this history and it's very difficult to troubleshoot around all of the hoops we'd need to jump through. What's likely occurred here is just a large amount of system/registry corruption and issues from malware over time, and overall OS age.

The best thing to do is use an external drive if you have access to such (or even a thumb drive with enough space), to go ahead and back up any important documents (files, pictures, etc). No programs, because they've likely been thrashed. We'd want all programs fresh with a clean install, nothing left over. When we do this, we start on a brand new slate, and if you crash at that point, we can very easily take the appropriate steps because we know your OS isn't in complete shambles because it's a clean install.

As far as not being able to locate your install media, do you have a recovery partition on the system? If so, give that a try. If not, perhaps a friend has an install CD you can borrow? Worst case, you'll have to contact the manufacturer and have them send you recovery media.

Regards,

Patrick
 
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