Help installing Desktop Experience on WinServer 2008 Standard (not R2) x86

E

ejutras77

Member
Joined
Nov 18, 2015
Posts
11
Hi,

I am trying to install Desktop Experience on a Windows Server 2008 Standard SP2, not R2, x86 (32 bits).
I am getting the dreaded 0x80073712 error : "Attempt to install Desktop Experience failed with the error code 0x80073712. The component store has been corrupted.

Windows update is all up to date.
I have ran the Windows Update Readiness tool v35 (latest).
I have ran the SFC /scannow

I have researched on DISM /online /restorehealth. but it is not compatible with Windows Server 2008 Standard SP2 (not R2).

I am running out of options here.
I think I might have tampered with quartz.dll (Direct Show) for another vulnerability, might be the problem.

I have notice you guys did a great job fixing an error of the like here :
https://www.sysnative.com/forums/windows-update/15775-infamous-0x80073712-windows-10-a.html
With that SFCFix tool, so I am giving you a shot :)

Can you guys help me ?
 
SFCFix.txt :
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-18 13:57:30.248
Microsoft Windows Server 2008 Service Pack 2 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-11-18 14:00:04.955
----------------------EOF-----------------------
 
Oh, and a some more informations : I have a clone of that server in dev environment, but it's been living it's own life apart for some time now (more than 1 year for what I know).
That dev server had Desktop Experience installed awhile back, without a problem...

And I did work on that quartz.dll vulnerability AFTER it was installed in dev.
 
Hi and welcome to Sysnative. You have a corrupt COMPONENTS hive. Let's see if it is repairable. Please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
Hi,

Thanks for looking into it !
I am having a hard time to copy the COMPONENTS files, as it says it is in use, even after reboot, and even in safe mode.
No luck with unlocker, and Process Explorer says it is the system process that holds it.

Any idea how I could copy it ?
 
Sure thing. Please do the following to get it.

Retrieve Components Hive


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-23 13:07:53.783
Microsoft Windows Server 2008 Service Pack 2 - x86
Using .zip script file at C:\Users\eric.jutras\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\x86_microsoft-windows-mediaplayer-wmvcore_31bf3856ad364e35_6.0.6002.18005_none_091dfcd9d2f94c8b

Successfully copied file C:\Users\eric.jutras\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-mediaplayer-wmvcore_31bf3856ad364e35_6.0.6002.18005_none_091dfcd9d2f94c8b\WMVCORE.DLL to C:\Windows\Winsxs\x86_microsoft-windows-mediaplayer-wmvcore_31bf3856ad364e35_6.0.6002.18005_none_091dfcd9d2f94c8b\WMVCORE.DLL.

Successfully restored ownership for C:\Windows\Winsxs\x86_microsoft-windows-mediaplayer-wmvcore_31bf3856ad364e35_6.0.6002.18005_none_091dfcd9d2f94c8b
Successfully restored permissions on C:\Windows\Winsxs\x86_microsoft-windows-mediaplayer-wmvcore_31bf3856ad364e35_6.0.6002.18005_none_091dfcd9d2f94c8b
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-11-23 13:07:54.517
Script hash: C8OZvdB4nIuALJ27C5f97q/uGRRDdelRehL1DKKlfTY=
----------------------EOF-----------------------
 
Thanks. Please do the following.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Try installing the desktop experience again. If it fails, please send me the c:\windows\logs\cbs\cbs.log

Also, please let me know the exact steps you are doing when trying to install it.

Thank you.
 
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