HELP!!Can't install updates Windows 7, preventing me to install Windows 10 as well.

[saubrianna]

Please I hope someone can Help


Most recent check for updates 1/12/2016 at 11:33PM
Updates were installed: 9/10/2015 at 8:03 PM (FAILED)

62 updates waiting to install

ERROR MESSAGE :80090017

At first the update would start, but not finish. Yesterday, I chatted with Windows customer services for about 6 hours, nothing was fixed. Last step was resetting my computer to 1/13/2016. I keep trying to restart my computer to start the update, currently does nothing, but restart as normal. Tonight I removed Norton.

I really hope someone can please help.

Thanks in advance.

This is my SDCFix Details
SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-01-31 21:45:50.873
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-01-31 21:51:02.642
----------------------EOF-----------------------

 

[Aura]

Hi saubrianna :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[saubrianna]

Hello Aura - Thanks for looking into my issue. Here's my log.
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-02-02 22:38


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1337
No errors detected

Hi saubrianna :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[Aura]

SURT returned a clean log, let's see if it's the same for SFC :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[saubrianna]

Hello Aura

Here's the link for the txt file. Meet Google Drive – One place for all your file

Thanks in advance.

SURT returned a clean log, let's see if it's the same for SFC :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Aura]

Apparently I need to ask for your permission to download this file. Is it possible to have a public download URL for it please? :)

 

[saubrianna]

Sorry its now a public file.

cbs.txt
cbs.txt - Google Driv

Hello Aura

Here's the link for the txt file. Meet Google Drive – One place for all your file

Thanks in advance.

SURT returned a clean log, let's see if it's the same for SFC :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Aura]

Alright the only corruption left is caused by the telemetry update for Windows 7, so it can be safely ignored :) Now, can you try to install your Windows Updates? If they fail, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[saubrianna]

I still wasn't able to download the windows updates.

Here's the windowupdate log. WindowsUpdate2-9-16.txt - Google Driv

I was denied access to the CBS.log

Thanks
Brianna

Alright the only corruption left is caused by the telemetry update for Windows 7, so it can be safely ignored :) Now, can you try to install your Windows Updates? If they fail, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[Aura]

Follow the instructions below please.

Windows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.

• Boot in Safe Mode with Networking;
• Download the portable version of Windows Repair All-In-One;
• Move the file (archive) on your Desktop, and extract it there;
• Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
• From there, click on the Next button until you are presented with an Open Repairs button and click on it;
• Let the Registry back up complete, and move on to the check-list window;
• Click on the Unselect All button at the bottom, then check the following items:
  • Repair Windows Update;
• Once done, click on the Start Repairs button and let the scan execute;
• If you are being prompted with a Security Warning, allow it to go through;
• Once the repair is complete, it'll ask you to restart your computer, please do it;