Having a Problem!

M

Mawendir

Member
Joined
Jan 31, 2016
Posts
9
Hello everyone! I bought a new laptop, it's an MSI GP62-2QE and my OS is W10. It was firs 7, then 8.1 and then I upgraded to 10. Then my problems began. First, I keep losing the connection. I tried everything. It's nothing about my modem because my friends' computers and my phone work well. I also don't think that it's an hardware issue, because it was perfectly normal before I upgraded. I have an error after I run the SFC and cleaner, which you'll see in the attachment.


(Let me give you this little info too, when I first bought the laptop, there was something wrong with the cooler. It was working too hard and loud. My cpu was getting too hot even when I don't do anything, it was about to get burn. And when I hold the computer and slowly shake it to and fro, sometimes there was a shrill voice coming from the fan.ad it still sometimes does that unfortunately, I don't know why, they changed the fan, but at least I don't have any problem with CPU anymore, I think so. I sent it to warranty and have it back.)

Thank you guys already!


View attachment 18862
 
Please re-attach the file.

Your attachment in post #1 is coming up as "invalid".

Regards. . .

jcgriff2
 
This might not matter for your fan or network issues, but there is a fairly new BIOS release for that model, from January 19, 2016 ... version E16J3IMS.111 ... you can ruminate on whether or not you want to try that. (BIOS updates have to be done carefully). Here's a link to that update:
MSI Globa

Several recent-issue Windows 10 version drivers are also available on that MSI site: everything from drivers for the Intel chipset to the Synaptics touchpad. Since the devices are uniquely chosen for their gaming tweaks, I imagine you might want to go with the drivers from their site for the best gaming-optimized performance. Here's a link to the page with all the drivers for Win10 64-bit for your laptop:
MSI Globa 64

In particular, you'll want to try their "Wireless LAN" driver on that page. They don't show what chip is used, which is too bad (but would show up in Device Manager in your Windows 10 Control Panel).

One driver that you might want to wait a while before trying ... the Intel Management Engine driver for your laptop is a version 11 driver. Many users are having issues with version 11 IME/AMT drivers ("Intel Management Engine/Active Management Technology) ... you could call their support line, and see if there are any "known issues" with your model laptop in Windows 10 using the version 11 Intel Management Engine drivers.

See if the newer wireless drivers helps things.

..... I'll take a look at your attachment once you get it posted OK.
 
Thank you guys for the replies. I sadly can't re-attach the same file, because I already have formatted my computer and installed w10 again. I have now no issue with sfc /scannow but that doesn't help me, I still have a problem with the wifi. But I scanned again and here it is. My all drivers are up to date from official MSI website. And since I had no such problems when I was using w7, I don't think it's something about my BIOS version. I can connect the same wifi with my phone and also my friends do with their laptops and phones, but they just don't use w10. I set my phone as modem of the wifi that I can't connect directly with my computer and it worked. It's the same wifi, but I just connect my phone modem instead of the other modem that I can't connect. I don't know what causes this. I will first try to uninstall Intel Management Engine and see what happens, then gonna inform you guys again, thank you!

View attachment CBS.rar
 
It might help to try the newer Bios, in case they added anything to help the board work with Windows 10.

The Intel IME driver version 11, just recently (in another thread here at Sysnative) has been shown to work on a system running Windows 10 ... so it seems like that is a situation that's in flux. I would expect that eventually Intel will have drivers available that work in most systems. Misbehaving drivers are unhappily all-too-common when a new operating system comes out.

I'm curious ... what happens when you connect with an Ethernet cable? ... if your LAN speeds are as quick as lightning, then you'd try all the troubleshooting steps for the wireless, (including the Troubleshooter built into Windows 10 ... you right-click your wireless network connection (the slow one) and select "Troubleshoot problems") ... If no help there, see if the wireless performs better closer to the router (or not), in case a source of interference is slowing things. If interference/distance is a problem, you can try a "range extender" to boost the signal to the spot you use your laptop in the most ... some range extenders are quite inexpensive & do the job (I've used some inexpensive TPLink extenders for several of my clients, and they do the job with minimal expense and fuss). You could check with MSI support and see if they have any "known issues" with their WiFi & Windows 10. ... Did you ever find out what chip it is? (their website simply lists it as "802.11ac", which simply is it's category, rather than it's make/model).

If it turns out to be an Intel wireless chip ... some users have been going back to Windows 7/8.1 drivers (their Win10 issue shows up as high latency in a "ndis" process) ... I expect Intel will eventually fix this with an updated Windows 10 driver that works.

I'll stay tuned ...
 
So here's the deal. My router is just 1 meter behind my computer and as I said my friends can connect perfectly with their laptops, and so did I, when I was using Windows 7. Also my phone works well either. My connection is very fast, believe me. When I'm able to download something, it's never below 1,2 mb/s. I can stay connected for some hours without any problem but then I lose it suddenly. I tried to troubleshoot problems as you told me, several times, and it says "DNS server is not responding" but doens't fix the problem, sadly. I either used the wireless driver on MSI's website or updated by myself, didn't solve anything. Also, I'm searching for this problem for some days and I did everything I could find on the internet, but it's still the same, what a shame. I think I'll try to contact with MSI support team for a last chance. If that wouldn't help me too, then I'll consider of going back to awesome Windows 7.

By the way, anything wrong with my CBS file?

Thank you!
 
SFC & the CBS.log
Regarding the CBS.log file: these are strange files to read. For example, I ran an sfc /scannow on a perfectly fine Windows 10 laptop, which finished with the cheery messages "Verification 100% complete. Windows Resource Protection did not find any integrity violations". Then I compared the CBS.log from that error-free computer to the CBS.log from you not-so-error-free computer, and they were much more similar than different. Makes for tough reading.

The biggest difference was a repeated reference in your log concerning Windows Updates. Since your trouble has been with your Internet connection, that isn't surprising - it likely timed out a few times. What I'm really curious to know is what message displayed at the end of the SFC run: did it fail to complete? did it find corruption and then attempt but fail to correct the corruption? Since the sfc /scannow usually only takes a few minutes, why not run it again & post a screenshot for us here? Here's the one I ran earlier today:
Successful SFC scan.png

What Cleaner?
I also would like to ask what "cleaner" you were referring to in your first post. CCleaner? Or? Some 'cleaner' programs are better than others.

Temperature Monitoring
Does your MSI come with a temperature monitoring utility? [I'd rather expect so, since it's a gaming model]. If the cpu, et al., are keeping under 60C under heavy loads, your fans are working well enough, even though noisily. If the levels are noticeably higher on a regular basis, you might want to contact MSI again (since you're still under warranty). It's possible that temps got high enough earlier (before they replaced your fan) to damage some of your system files. This could be causing trouble that shows up in SFC, any troubles with Windows Update, and perhaps even your network drivers. If you don't have a temp monitoring app, I used SpeedFan long ago, and its still around (you can use it just to monitor temps, and leave the fans as they are - or so speed up the fans, if they aren't actively cooling often enough).
Here's a link to SpeedFan --- SpeedFan - Access temperature sensor in your computer
And here's a link to a little article that talks briefly about temperatures (they also recommend SpeedFan) --- What is the ideal CPU temperature? - How-To - PC Adviso
And if you want something a little fancier, with more cpu details, there's CPU-Z --- CPU-Z | Softwares | CPUI

If SFC continues to find but can't fix corruption
Then it might be time to try to get a clean set of files, using a tool briefly called DISM. Since your computer is having issues with it's Internet connection & Windows Update, I'd recommend that you download and create a Windows 10 .iso file and burn it onto a DVD -- and use that DVD as your clean source to run the DISM. You'll want to use a clean, working Windows computer to download & create the DVD (don't use your troubled MSI PC).

Microsoft Media Creation Tool for Windows 10
From the clean, working Windows computer, copy & paste the following URL into the address bar of its browser:
http://go.microsoft.com/fwlink/?LinkId=691209
It is a direct link, and the download will begin immediately: downloading to the default location for downloads as set up on that computer.
Then:
1) Double-click the file to run the media creation tool.
2) You'll notice a blue window opens, saying "Getting things ready" ...
3) After a few moments, another screen appears, which includes the option "Create installation media for another PC" choose that.
4) Select the language, edition and architecture (64-bit or 32-bit) for Windows 10.
5) Follow the steps to create the installation media, then select "Finish" when it’s done.

I recommend using a DVD-R or DVD+R disc. Once created, these are read-only, and can't be corrupted or infected by malware (unlike an image on a USB drive). A DVD-R disc only costs about 15 cents, too. You can keep the DVD around after this repair, too -- for it can be used as a repair DVD for any computer using the same type of Windows 10 (same version, same bit length: 64 bit or 32 bit). You can boot with it to run Startup Repair - a popular use.

Running DISM using the Windows 10 DVD
On your MSI computer:
1) Make sure you are disconnected from the Internet. No Ethernet cable. Turn off the wireless.
2) Place the Windows 10 DVD in the DVD drive - cancel or exit out of any resulting screens.
3) Note the drive letter assigned to your DVD drive (you'll see this in File Explorer)
4) Press the key-combination Windows + X (press them at the same time)
5) From the menu, select Search
6) In the search box, type cmd
7) Right-click the Command Prompt icon that appears, and choose Run as administrator
8) Type in the following command, replacing the "D" in the Source:wim: with the drive-letter assigned to your DVD-drive (if it's different)
Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:D:\sources\install.wim:1 /limitaccess
 (if your DVD drive happens to be assigned the drive-letter D, you can copy and paste that line into your command prompt)

It can take quite a while - varies a bit from machine to machine.

After it's done, you can then run another SFC check, and see if it reports everything is fine.

Then visit Windows Updates, and see if anything new is ready - install if so.

Then try your Internet again.

Good Luck!


[P.S.... one last thing: did you ever find out what wireless chip is in your computer? Intel, Realtek, Atheros, Broadcom, or? )
 
The CBS file in my second message (after I formatted Windows 10), it was saying, yeah, there're some corrupted files and succesfully fixed. And as you said, I ran sfc /scannow again, and this time didn't find any integrity violations.

When I said cleaner, it was CMD cleanup commands, these were commands I read on the internet to fix my wifi issue (you also wrote it in your post too, the command that starts with Dism). But if you ask which cleaner program, then I'd say, Ccleaner, DLL-Files Fixer, Advanced System Care 9 and IObit Malware Fighter. Any Anti-Virus program.

About temperature monitoring, yeah, there's a utility comes with MSI, which is Dragon Gaming Center. Before I sent it to service, it was so much worse. It was getting easiliy hotter and my left hand was burning. But then now, it's not that bad I think, but there still may be a problem, I don't really know. Because I can't say it stays under 60C under heavy loads. When there're few little programs running like Skype, IDM, and when I'm using Chrome, for usual stuff like listening music on Youtube, hanging out in Facebook and stuff, it's always between 50-60C (usually 55C, when I read this post, it's 57-59C, but fan isn't running at the moment, when it's running, it's mostly 50-55C) and when I play some games, like NFS Most Wanted, it's mostly running like at 70-75C, and fan is running at 4.500 rpm right now (70C).

My wireless driver is Intel(R) Dual Band Wireless-AC 3160
 
So - at this point, the only errors/problems are solely with the slow wireless on the new MSI, right? [We'll assume that your reinstall fixed everything else] . . .

Questions;
1) What are your speeds when connected directly with an Ethernet cable?
2) Are you running the Intel wireless driver dated October 30, 2015 from the MSI site?
3) Is your router/modem/gateway device from AT&T a dual- band AC device? Or?
4) Does your router/modem/gateway device from AT&T provide two networks -- one 5 Ghz and one 2.4 Ghz?
5) Are you connecting to the 5 Ghz or the 2.4 Ghz?
6) Have you altered any advanced properties for the Intel Adapter in Device Manager?
7) Have you called AT&T and had them check your router/modem/gateway device from their end?

You mention that you are only one meter away from your router/modem/gateway. I'll assume that perhaps a wall is in between? (Since a wired connection is always going to be faster).

When Intel came out with the 3160 ac, some users were having issues like yours in Windows 8 and 8.1 .... here's a link to a thread which advises changing some advanced settings for the wireless in Device Manager. Might help/might not. If the settings help your situation, post that here, and others with the same troubles might benefit.
Very slow download and upload speed on Intel Du... | Intel Communitie

You can also check another "known issue" with your card ... it involves a power-saving component of the driver (uAPSD) --
TechNote: Access Point Interoperability Issue with uAPSD for Network..

See if any of this helps.


[late edit ... am I reading your post right, when you say that on other machines the wireless connects at fast speeds ... but you mention speeds of 1 to 2 Mbps? I'd consider a 'fast' connection to be no less than 20 Mbps ... since many plans go up to 300 Mbps and beyond.... did I misread?]
 
First of all, I sadly don't have a chance to connect my computer with an ethernet cable. Second is yes. Third is no, it's from O2 and 4th, I have no idea because I'm just an Erasmus student here in Germany, so router doesn't belong to me. 5th is none. no preference. 6th I've not. 7th, actually my friend called them but I don't think it helped.

Yes, there's a wall and I tried these advices, but nothing has changed. Today my connection has never lost, I don't know how. I didn't actually do anything. So I don't really have a problem left with my connection (at least for now).

But about my speed, you know, there's a speed router says, huge numbers, right? Mine is 72,2/Mbps. But when I download something like with IDM or with torrent, what I can get in real is only 1,2, maximum. I'm not sure if it is even a problem. But if it is, please let me know. Thank you!
 
Actually my biggest problem is not with the software, is with totally with the hardware I suppose, firs fan, and now hdd too. I mean the weird voices coming these too. I really started to get obsessed with it and it's really too annoying, I don't have any idea what to do. I recorded them and added it here. I recommend you to listen with your headphones, because it's really hard to hear, since my phone's mic is bad. Hope you can help me, thank you!

View attachment Voices.rar
 
Sorry for flooding but I can't edit my posts. So, it happened again. I lost the connection. It's too stupid and annoying. It suddenly says, limited connectivity, no connection and when I troubleshoot problems, it says, dns server is not responding, and it doesn't fix anything. When I only restart my router, then I can connect again. It's going to kill me :D
 
For the hardware:
I'm not crazy about either of the sounds coming out of your hard drive and fans. They both sound more uneven then I would expect (rather like the fan moment by moment speeding up and slowing down ... and the hard drive doesn't usually make a tapping sound quite like yours - its rhythmic, and data when being written or read - if it makes any noise at all - generally makes steady noises (slight electronic ticks while writing ... on some of the noisier hard drives - not much sound at all when reading).

I'm thinking you might want to send it back to the shop again.

For the Internet:
That's a huge difference - from 72 Mbps to 1 Mbps. Does the school "throttle" downloads? (to save bandwidth, for example) ... if your school has an IT department (or network help desk), then check with them about any Internet policies that might affect download speeds.

Am I guessing right, that it is the school's router?
_________________

In the meantime, try some of the advanced settings for your wireless device in Device Manager, that are mentioned in the two blue-underlined links in my previous post. They might help. They evidently helped some users who have the same wireless device in their computers as yours.

Good luck!
 
First of all, it's not schools router either. It's belong to my landlord and I'm not sure if it's throttled. I also tried the advanced settings that you mentioned about, but doesn't seem like helpmed me. And finally, about the hardware, yes, I think I'll just send it back again. It seems like the only way I can get rid of all of these problems. Thank you for everything!
 
Good luck ... hope it works out. If they send you a replacement, and if it comes with Windows 7 or 8.1, you could wait a few more months before updating to Windows 10 again. This might help avoid some of the early unexpected problems that should get fixed as time goes by. You can update to Windows 10 for free until July 29, 2016 ...
 
Exactly. The real reason why I updated my pc to Windows 10 was DirectX 12, UEFI and some curiousity. But I'm regret now. I'll just keep using like this untill I send it back, then I'm gonna start using Windows 7 and probably never gonna update it again. It's actually a FreeDos system, so I don't need to worry about it. But even I have a global warranty, in Turkey, they told me that they can only change the parts, no replacement allowed. I think they'll need to change almost all the parts one by one :D
 

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