so all they can do is cancel the shipment and wait until UPS returns it to them and I am supposed to believe this?
There is no reason to suspect someone is lying to you. The information you are being given may not be fully up to date, but I am sure it was accurate when posted.
It is clear in Newegg's RMA policy, and pretty sure Amazon is the same, they do not "cross-ship". Returns must be received and approved before a replacement is shipped.
And speaking of approval, I noted with the RMA I went through this last month a notice that stated there could be 3 - 4 business days between the time the shipper's tracking status reports the item was delivered to Newegg and when Newegg logs it in and reports it received.
Then a couple more days to make sure all the parts were returned in the box and if applicable, its gets tested and verified to be bad.
During this time, the status page may not be totally accurate.
And then, once a replacement is authorized, it gets sent to the mail room, packed, labeled and assigned a UPS tracking number, and put in UPS's box on the loading dock where it sits and waits for UPS to pick it up. At that point Newegg will report it is in UPS's hands even though it may not be picked up by UPS and logged into their tracking system for another day or two.
And I certainly hear you - these "in limbo" delays where no one is admitting possession are very frustrating. That motherboard I was waiting an extra 3 weeks for was supposed to be for a grandson's birthday on Oct 4. He didn't get it until the 19th. I was just happy it worked because I was not 100% certain all the other components worked, in particular, the CPU, until I had a working motherboard.
When I look at the
current national weather map, your part of the country is not sitting pretty right now. The mid-section, where I live got our first taste of winter 2 days ago with 3.5 inches of snow at my house and 20°F temps. Not good when the trees have yet to shed their leaves. And then the Gulf Coast has been dealing with yet another hurricane which is heading your way.
Distribution networks like UPS crisscross the country with complex interlinking and
interdependent veins and arteries. Problems in one region affect all others. Its like how a disruption at O'Hare
will cause delays at JFK, LAX, ATL and all points in between. Freight companies like UPS and FedEx have many times more trailers than they do tractors and drivers.
Then, of course, there is COVID.
So my point is, yes, you need to believe what you are being told is the most recent status they have. Delays and disruptions happen. People and companies cannot and should not be blamed (or receive bad reviews) when those delays and disruptions were caused by Mother Nature. Now the competence they display in dealing with and recovering from those inevitable delays and disruptions is a totally different matter and typically is the responsibility of the leadership - that is, those big wigs who are responsible for identifying problems and planning for them by hiring experts advisors and listening to
and heeding their advice. By providing the necessary training, tools and guidance out into the field so they can do their jobs. And by giving those responsible the authority to properly execute those plans and do their jobs. Then finally, be willing to admit mistakes then learn from them and tweak those plans as needed. Sound familiar?
Note I said you need to believe what you are being told. I didn't say to trust Newegg or UPS. .
