Handling the London Waterloo rush hour on Twitter

JMH · Jun 26, 2012

It was 15:30 on a Wednesday, and a man was threatening to throw himself off a bridge and into the path of an oncoming train.

As emergency services tried to talk him to safety, which they did, Allison Dunn was left with a different problem - the rush hour.

As South West Trains social media head, she knew thousands of commuters were about to descend on Waterloo - London's busiest terminal - and many would turn to their phones for information.

At 15:33, she tweeted on the official South West Trains Twitter account: "All lines through Wimbledon station currently blocked owing to emergency services dealing with an incident at Wimbledon. More to follow."

http://www.bbc.co.uk/news/technology-18547819

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Handling the London Waterloo rush hour on Twitter

JMH

Emeritus, Contributor