hal.dll+12a3b - Windows 7 x64

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bryandaman22

Member
Joined
Mar 21, 2014
Posts
6
Computer is about 4 months old and this is the third time i got this bsod. Seem to get it once a month. I'm using blue screen viewer to view the dump files its the only way I know how. I really don't know what is causing the issue.
 
You did, thanks!

The attached DMP file is of the WHEA_UNCORRECTABLE_ERROR (124) bug check.

A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).

If we run an !errrec on the 2nd parameter of the bugcheck (address of the WER structure) we get the following:

Code: 
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80112980a8
Section       @ fffffa8011298180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#ff0000]Error Type    : Cache error[/COLOR]
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000

^^ Type of error = Cache Error. Let's go further...

Code: 
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8011298138
Section       @ fffffa80112982c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

[COLOR=#ff0000]Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 7)[/COLOR]
  Status      : 0xbe0000000100110a
  Address     : 0x00000000cd9256c0
  Misc.       : 0x0000019086000086

^^ Looks like an L2 Cache Error on Processor 0 (primary CPU core)/Cache Bank 7.



There is only so much you can do with a bugcheck like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - Speccy - System Information - Free Download

2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting - How To Clear CMOS (Reset BIOS)

3. Ensure your BIOS is up to date.

4. The only software conflict that can usually cause *124 bugchecks are OS to BIOS utilities from manufacturer's like Asus' AI Suite. If you have something like this software-wise, remove it ASAP.

5. If all of the above fail, the only left to do is replace your processor as it is faulty.

Regards,

Patrick
 
So would updating the bios help, and would software like easytune from gigabyte cause it, because like I said I can play games all month long and then it just happens out of nowhere
 
Right on the money!

EasyTune is very troublesome, so I'd uninstall that + update the BIOS. Be sure you clear the CMOS before updating.

Regards,

Patrick
 
I have one more question if i was getting a cache error on the processor, wouldn't it effect it or bsod more then it should be. Like how it would it be able to function still? How worried do you think i should be. Seeing as though the computer is not even a year old i could most likely get a replacement from intel.
 
Not exactly, no. It depends on the severity.

Let's say after removing the questionable software and updating the BIOS, you still crash with 0x124 Cache errors. Well, if you continue to keep using the problematic processor, it'll only get worse. If you have warranty, you may as well not just sit around and let it crash if the processor turns out to be the problem.

Regards,

Patrick
 
So after about a month of using the computer, the freezes have become more frequent, only now the computer no longer posts bsod, one of the things I have noticed is that when using windows update and installing the updates the computer has short lock up freezes and then recovers, when the computer freezes the audio has this high pitched noise which almost sounds robotic. At least every day or so the computer will freeze with no recovery, making the same high pitched sound, with the mouse and keyboard being unresponsive. The only way to fix it is a hard restart. The question I have is could this be a software problem or should i just rma the cpu and motherboard. what resources does a program like windows update use?
 
It's not a software problem as I discussed above, no. If warranty/RMA for both the motherboard and CPU is available, I would make use of such.

Regards,

Patrick
 
I'm just getting conflicting answers is all, from the motherboards forums they seem to think it could be a gpu software problem but I seem to think it is the cpu as per your findings. Thanks for the help, you were the most responsive of any of the forums i've posted on. I just hope rma a cpu is easy.
 
My pleasure.

RMA regardless of the piece of hardware is generally painless (Asus at times can be problematic). Most manufacturers don't interrogate you when asking why you'd like to replace it, etc, just explain what I've found here and it'll most likely go through.

Regards,

Patrick
 

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