GTX 980m | Error 43 | Suddenly stopped working.

[EtAlchemist]

Hi -

Firstly, I hope I am posting in the right forum. If not, I do apologize.

Computer: Asus ROG 751jy

So, about a month ago, my graphics card (GTX 980m) suddenly stopped working after a hard reset which was performed to try and address a battery issue. gs

I tried a ton of things to no avail. Finally, I re-installed the OEM graphics driver and suddenly the card came back online. I haven't had a problem since and was unable to pinpoint an exact issue.

However, earlier tonight, Adobe Photoshop kept failing at startup so I decided to restart the machine. After doing so, my external monitor (via displayport) was no longer receiving signal. I knew it was the same issue; it is, unfortunately.

So, as of now, the 980m is showing under device manager but is sending an error 43 under properties. I've tried uninstalling and reinstalling the drivers, disabling the device, uninstalling the device, etc. All to no avail, of course.

Based on the last time this occurred, I feel strongly that the issue is software related versus hardware.

I tried sfc / scannow and a few other options that resulted in no discernible possible causes.

Any help, guidance, or assistance would be GREATLY appreciated.

Thanks so much, in advance.

Cheers.

 

[Digerati]

Error 43 can be very vague. It can suggest a hardware problem or a hardware device driver problem. Here's a nice little guide with suggested fixes. I realize you have done most of these already but unless you can swap in a different graphics solution (an impossible challenge with most notebooks), not sure there is more you can do.

However, this time, make sure Windows is fully updated, your system is clean of malware, and disconnect any external device, including your external monitor before doing those steps. Then see if you can get it working with just the integrated monitor first. If good, then start adding external devices. Fingers crossed.