Getting update error code 80070490 on handful of updates - No Install DVD

J

JamesC

Member
Joined
Aug 22, 2014
Posts
6
Hi! Subject is self-explanatory and I do not have a Windows 7 install DVD as I got my laptop second hand. So far, I have repaired WU dll (attempted to) ran two MS fixits and attempted to restore security settings to default. Basically, I've tried a hodge-podge of seemingly innocuous advise from the internet (because it's never wrong. :lol:)

Here is the SFCFix log:

SFCFix version 2.3.0.0 by niemiro.
Start time: 2014-08-22 15:04:39.806
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.3.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-08-22 15:06:26.158
Script hash:
----------------------EOF-----------------------

Had trouble uploading CBS file so I will attempt large file method.

Thanks for the help in advance!
James
 
Hello James,

SFC /SCANNOW

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
 
Okay, text file should be attached.


Go The Power said:
Hello James,

SFC /SCANNOW


  2. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  3. Right click on CMD => Choose Run as Administrator
  4. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  5. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt


  2. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
Click to expand...
 

Attachments

Hi James,

There is no real indication as to why these updates are failing.

Windows Update Log

  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run Inside the Run box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  3. Please go to your desktop and attach WindowsUpdate.txt to your next post
 
I tried an update again just to see if maybe the issue had self-resolved. No dice. So, per your instructions, please find the text file attached. Thanks for your help!

James
 

Attachments

Hello James

There may be a connection issue with your computer is having with communicating to Windows Updates.

Do you have Norton AntiVirus or any other Symantec products installed? If you do please uninstall it from Add\Remove Programs then run the Norton Removal Tool.

Once this is done, either use a thew Windows Default or download one like AntiVir
 
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